As Australia deals with the impact of the COVID-19 virus, we at The Australian Ballet are working to keep our audiences, artists and staff safe and healthy. We look forward to returning to the stage in great shape and as soon as possible.
Even though our theatres are closed, we still want to bring you the wonderful escape of ballet. Our new At Home with Ballet TV digital season will beam our premium-quality productions right to your couch for free. We’ve hand-picked a selection of our most beloved and inspiring ballets, and each will have a limited two-week season on our streaming platform, Ballet TV.
We are so grateful for the outpouring of support we have received from the community, and for your understanding as we negotiate these challenges together.
Please see the latest updates regarding our performances and activities below.
All performances of Volt (Melbourne and Sydney), Anna Karenina (Melbourne, Sydney and Adelaide) and Molto (Melbourne), The Happy Prince (Melbourne) and Harlequinade (Melbourne) will not proceed. Associated Step Inside events are also cancelled. Ticket holders have been contacted via email.
- Volt cancelled
- Anna Karenina cancelled
- Molto cancelled
- The Happy Prince cancelled
- Harlequinade cancelled
- Behind the Scenes, McAllister in Conversation and Dyad 1929 cancelled for Volt, Anna Karenina, The Happy Prince, Harlequinade and Molto seasons
- Studios cancelled
- Volt cancelled
- Anna Karenina cancelled
- Molto cancelled
- The Happy Prince cancelled
- Behind the Scenes and McAllister in Conversation cancelled for Volt and Anna Karenina seasons
- Anna Karenina cancelled
- Behind the Scenes and McAllister in Conversation cancelled
By 22 May, all Adelaide ticketholders will have been contacted directly by Adelaide Festival Centre to organise ticket refunds. If you did not receive this, more information is available here.
I'm a ticketholder – what should I do?
All ticketholders will be contacted directly. Please check your email inbox for a communication from us. You will be given the option to donate your ticket(s), get a credit of the value to put towards future tickets or receive a full refund.
We would like to thank the many generous patrons who have already offered to support the company through this difficult time by choosing to donate their ticket.
What are my options?
- Donate your ticket value to The Australian Ballet (a tax receipt will be issued)
- Get a credit of the value to put towards future tickets, which will remain on your Australian Ballet account until the full amount is redeemed
- Full refund of ticket value
If you are able, please consider making a donation to help sustain the company through this time. Your contribution will help ensure we continue to create inspirational and joyful experiences for years to come.
How long will it take?
Acting on the most recent Government guidelines we have directed all employees, including those in our Box Office, to work from home. Please note, all queries will need to be made via the contact form.
Due to the very high volume of manual transactions being processed, we expect that refunds could take up to 4 weeks.
Can I get a refund on my full subscription?
We are processing ticket cancellations per performance based on updates from venues and government.
More information on COVID-19
For the latest advice and information please go to health.gov.au
The Australian Ballet Ticketing Terms and Conditions
Tickets to The Australian Ballet performances, classes and events purchased through The Australian Ballet, whether online, over the phone or in person are subject to the following terms and conditions.
Tickets purchased through third parties are subject to the terms and conditions outlined by those parties which may differ from those outlined below. TodayTix, Classictic, Luxury Escapes, Sydney Visitor Centres, and our venues and their ticketing agencies are authorised third party ticket sellers of The Australian Ballet.
The Australian Ballet adheres to the Live Performance Australia (LPA) Code of Practice for the Ticketing of Live Entertainment in Australia. The Seventh Edition of the LPA Ticketing Code of Practice: Consumer Code can be found here.
Attendees must also abide by the terms and conditions of the venue in which the performance is held. Please refer to the venue’s conditions of entry:
We are bound by the Privacy Act 1988 (Cth) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) in relation to the personal information you provide, and give effect to these laws by adhering to the Australian Privacy Principles when dealing with your personal information.
The information we collect
In the course of our functions and activities, The Australian Ballet collects personal information from ticket buyers, people requesting program or service information, patrons, sponsors and persons who donate or provide support to the organisation.
The information we collect generally includes your title, name, email address, postal address and other contact details. Information relevant to your relationship with us may also be collected, such as transaction details, indicated seating and event type preferences and details of donations or other support provided to the organisation. From time to time we may seek and record your opinions on our programs and services through customer feedback surveys and other interactions.
The Australian Ballet does not ordinarily collect sensitive information, which includes information about a person's racial or ethnic origin, political or religious beliefs, sexual orientation, professional memberships or health information. In the event that sensitive information is collected this will only be undertaken with consent from the individual.
Why we collect the information
The Australian Ballet uses the information we collect to provide the information and services you have requested and to manage any support which you are providing to the organisation.
In addition, unless you ask us not to, we may use the information to:
- update you about The Australian Ballet, its programs and services, such as Season Packages, performances, products and special events
- inform you about products, services and events from affiliated organisations in which you may be interested
- solicit sponsorship, donations or other support for the organisation
Where we collect the information
We collect personal information directly from you, or from a person acting on your behalf, when it is provided for ticket/product purchase, Season Package purchase, online registration or competition entries. Similarly, we collect information from telephone, email and written communications we have directly with you.
We also receive the personal information of customers booking for our events from the venues and facilities at which we present, and from ticketing agencies who sell on our behalf. The personal information obtained from these sources is not used for marketing purposes unless permission has been obtained from the customer.
Anonymity and pseudonymity
In accordance with the Australian Privacy Principles, a customer may where practicable, deal with The Australian Ballet anonymously or using a pseudonym. Full name and billing contact details must be provided where a credit card transaction is processed online or via telephone. Customers dealing with The Australian Ballet anonymously must accept that The Australian Ballet can take no responsibility for providing further information or services related to any transaction or communication.
Disclosure of personal information
The Australian Ballet understands the importance of keeping your information private, and only discloses your personal information to third parties in certain circumstances.
Organisations to which we usually disclose information include:
- service providers that assist us with certain functions and activities, in which case we impose appropriate privacy obligations on the service provider (e.g. we may use mailing houses to send information and materials to you)
- government and regulatory authorities and other organisations, as required or authorised by law
- a service provider for the purpose of sending you information from our sponsors or other arts companies
- venues or facilities at which we present
Where personal information is disclosed The Australian Ballet will take all reasonable steps to ensure third parties use this information in accordance with the Australian Privacy Principles.
We do not otherwise provide your information to third parties for use in marketing their own products and services to you.
The Australian Ballet does not disclose personal information to overseas recipients for any purpose.
Management of personal information
We take reasonable steps to ensure that all personal information held by the organisation is kept securely, both in a physical and electronic form, and to protect the information from unauthorised access, modification and disclosure, and from loss and misuse.
We take reasonable steps to ensure that personal information which is no longer required for any lawful purpose is destroyed or permanently de-identified.
However, some personal information may be held for a specific period of time due to statutory requirements.
Credit card security
The Australian Ballet collects financial information to execute purchase and donation transactions. We share this information with credit card processing organisations as necessary to complete the transactions, but no credit card information is shared with any third parties or stored permanently on our web server.
Access to and correction of personal information
We take reasonable steps to ensure that all personal information we collect, use or disclose is accurate, complete and up-to-date.
If you believe your information holds errors or information is missing please notify our Privacy Officer and we will endeavour to correct or add the information as soon as possible.
You may access information about you held by us (subject to some exceptions allowed by law). For details and access to this information please contact our Privacy Officer on 1300 369 741.
For security reasons, you may be required to put your request in writing. A fee may be charged for the administration of information provision.
Unsubscribing from The Australian Ballet communications
If you would like to unsubscribe from email please log in to your account at australianballet.com.au/my-account using your unique username and password and update your 'My Email Preferences' to exclude some or all options. You can also unsubscribe from email communications by clicking 'Update your preferences' or 'Unsubscribe' at the bottom of all our emails. Please contact our customer experience team on 1300 369 741 if you require any further assistance.
Mail and SMS communications
If you would like to unsubscribe from postal mail or SMS please send an enquiry at australianballet.com.au/contact, email us at firstname.lastname@example.org or phone our customer experience team on 1300 369 741.
Our 'add to calendar' functionality is powered by a program called ECAL. Follow these instructions on how to unsubscribe from any calendar platform.
Queries, concerns, complaints?
If you have any questions or concerns about how we deal with your personal information, please contact our Privacy Officer on 1300 369 741.
The Australian Ballet mailing address:
Private Box 838
South Melbourne Delivery Centre
VIC 3205 AUSTRALIA
If we cannot address your concerns to your satisfaction you have the right to take your issue to the Privacy Commissioner. The Privacy Commissioner may be contacted on 1300 363 992.
Need more information?
If you would like more information about privacy and the Privacy Act (including the Australian Privacy Principles), you can access the Privacy Commissioner's website on: privacy.gov.au
All users of The Australian Ballet's website do so with an understanding and acceptance of the following conditions:
All information provided on this website is done so in good faith and The Australian Ballet has taken all reasonable measures to ensure the information contained herein is accurate and current.
No liability is accepted for loss or damages incurred as a result of reliance upon material contained on this website.
By logging on, you will be deemed to have released and discharged The Australian Ballet from all liability which might arise.
By logging on, you will be assuming all risks associated with use of the website, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via The Australian Ballet site by your access to it.
Links to Third Party Websites
Due to copyright restrictions, The Australian Ballet is unable to supply high resolution images to the public or allow our photos to be reproduced in any way. While our photographers hold intellectual property rights over those images, other copyright stakeholders include choreographers, costume designers, the dancers in the photographs, and The Australian Ballet.
Ticket Refunds, Ticket Resale and Ticket Upgrades and Exchanges
Tickets to The Australian Ballet's events and performances are non-refundable except in the case of a cancelled performance.
Changing the date, city, seat or price reserve of your ticket(s) is easy via the phone or online. Please have the tickets you want to exchange ready.
Tickets purchased directly through The Australian Ballet may be only be exchanged for performances within the same production.
Ticket exchanges must be completed no later than 72 hours before the earliest performance date. Requests after this time are unable to be processed. Exchanges cannot be completed once a performance has occurred.
Tickets can only be exchanged for tickets sold directly through The Australian Ballet. Tickets cannot be exchanged for tickets sold through the venue.
Exchanges are subject to availability. Seats comparable to those originally held cannot be guaranteed. You may wish to view availability first. Exchanges will not be finalised until payment, if required, is processed.
Exchanged tickets may be subject to price differences. If you are exchanging into new tickets of a higher value you will be required to pay the price difference in addition to any applicable fees upon finalising your exchange. If you are exchanging into tickets of a lower value, the price difference will not be refunded.
Your original ticket is required to process an exchange. Lost tickets cannot be exchanged.
If you are exchanging tickets that you did not originally purchase you may be required to contact the original ticket holder to connect your accounts. For more information please contact our customer experience team.
Subscribers (i.e. current Season Package Holders) can exchange their tickets online with no fees and will be charged a processing fee of $4 per ticket if arranging an exchange with our customer experience team over the phone.
Single ticket buyers will be charged a processing fee of $10 per ticket online and $15 per ticket if arranging an exchange with our customer experience team over the phone. Exchange fees are subject to change without notice.
Proof of Destruction
Once an exchange has been finalised, your original tickets will no longer be valid and must be destroyed. Proof of destruction must be emailed to email@example.com.
Proof of destruction includes a photo or scan, showing each exchanged ticket cut in half. Newly issued tickets will then be sent via post or will be made available for collection from the Venue Box Office (within the hour prior to the performance) in line with our Ticket Delivery Policy (See our General Ticketing Policy point 7.1.).
In all instances, your new tickets will not be printed until the original tickets have been returned.
How to Exchange
- Visit australianballet.com.au/exchange
- Once the exchange has been completed we will hold your original seats for 24 hours before releasing them back for general sale. If you need to make any changes or cancel your exchange please contact our customer experience team on 1300 369 741 within this time
- Your original tickets will be released and placed back on general sale upon finalisation of your online exchange order
- Your new tickets will not be despatched or made available at the box office until proof of destruction has been received
- To complete an exchange over the phone call our customer experience team on 1300 369 741
- You will need to have your original tickets, credit card and subscriber details ready to process the exchange
- Your new tickets will not be despatched or made available at the box office until proof of destruction has been received
Tickets that cannot be used may be given back to The Australian Ballet as a charitable donation. A tax receipt will be issued for the value of the ticket price. Tickets for donation must be returned to The Australian Ballet a minimum of 72 hours prior to the ticketed performance.
Ticket upgrades and downgrades
If a ticket sold at a concession rate is to be used by a patron not eligible for the same concession, the difference between the concession and full rate must be paid by the ticketholder.
This upgrade may be carried out via our venue box offices, or by contacting The Australian Ballet customer experience team on 1300 369 741. Upgrades arranged over the phone must be completed at least 48 hours prior to the performance.
If a full-priced ticket is to be used by a concession holder, the difference in price cannot be refunded.
Tickets to The Australian Ballet’s performances and events may not be sold for above 110% of the original purchase price, that is the price printed on the face of the ticket. This is in line with NSW and Victorian State Anti-Scalping Legislation.
If you are found to be re-selling tickets for above 110% of the original purchase price, The Australian Ballet reserves the right to void the ticket in question.
If you attend a performance or event held by The Australian Ballet with a ticket(s) purchased via an unauthorised re-seller such as Ticketmaster Resale, Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia, Queen of Tickets, or similar, you may be refused entry to the event, if they do not comply with The Australian Ballet or Authorised Seller’s (e.g. Venue) Ticket Resale Policy.
Tickets purchased through private resale or via an un-authorised resale site may not be exchanged or donated. We are not able to issue a Lost Ticket Voucher for misplaced tickets which have been purchased via an unauthorised re-seller.
Ticket Prices, Concessions, Fees and Promotions, Offers and Presales
Advertised Ticket Prices
Ticket prices are correct at time of quotation or publication and are subject to change at any time without notice.
While The Australian Ballet makes every effort to ensure that prices on our website are accurate, errors may occur. If we discover an error in the price of tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or have your order cancelled. If you choose to cancel after you have already paid the incorrect ticket price for the tickets, you will receive a full refund.
Ticket prices will be dynamically adjusted, either up or down, based on real-time market demand and without notice.
Offers and Discount Pricing
From time to time The Australian Ballet offers our customers special discounts, promotions, and other opportunities. If applicable, relevant proof of entitlement must be provided when booking. This may be in the form of a password or specific promotion code.
Each code is unique to the promotion and should be entered in the promo code box when purchasing a ticket on The Australian Ballet’s website or quoted to the customer experience assistant, at the time of booking and exactly as it appears in the offer/promotion.
Unless otherwise stated, promo codes issued by The Australian Ballet are valid for sales through The Australian Ballet only.
Partial refunds will not be given on tickets previously purchased at full price.
School and Group Bookings
Schools and groups of ten or more are able to reserve tickets without payment in order for numbers to be finalised. An invoice will be issued at the time of booking and payment is required in full, six weeks prior to the event. In the case of reserved seating performances, seating allocation will not be confirmed until payment is received.
School groups will receive one complimentary teacher/guardian ticket for every ten paying students.
Groups of ten or more booking in the same order can access a group booking discount of 10% off the standard ticket price, group pricing is available for Mainstage performances in Melbourne and Sydney only.
Groups of ten or more can be booked by calling The Australian Ballet customer experience team on 1300 369 741. Phone booking fees do not apply to group bookings.
Ticket Price Types and Concessions
A variety of price types are available for Season Packages and single tickets.
Proof of concession valid at time of purchase must be provided when purchasing Season Packages. Season Package tickets will not be despatched until proof of concession has been received via mail, or email.
Venue staff may check concession identification upon entry to the venue, so please ensure you have valid concession identification on hand when attending performances. Where valid concession identification cannot be produced, an upgrade to the full-price ticket in that seating reserve will be required.
Available concessions may vary between performances and venues, may be based on purchases as either a Season Package or single ticket and may change at any time without notice
The Australian Ballet supports the National Companion Card Scheme. For more information about the scheme, visit companioncard.gov.au.
Price Types and relevant Proof of Concession:
Adult: This price type refers to tickets for those who are not entitled to a relevant concession.
Senior: available to individuals with an Australian government issued Seniors Card.
Pensioner: available to individuals with an Australian government issued Pension Card.
Under 30: available to individuals 30 years or under at time of purchase with acceptable proof of age documentation. E.g. Driver’s license, proof of age card, passport or birth certificate.
Child (<18): available to individuals 18 years or under at the time of purchase with acceptable proof of age documentation. E.g. Birth certificate or passport.
Carer: available to individuals holding a valid Companion Card accompanying an individual(s) that requires a carer. These may only be booked over the phone, by contacting The Australian Ballet Customer Experience Team on 1300 369 741 and proof of concession must be provided.
Price Reserves (Seating Reserves)
Price Reserves are based on quality of view. They are intended to give a guide as to the view you can expect from varying positions within the theatre. The quality of view and level of restrictions can vary depending on the staging of a particular production.
Price reserves are subject to change without notice.
Premium: Centrally positioned seats that give the best views.
A-Reserve: Excellent seats that offer clear and unrestricted views of the stage.
B-Reserve: Good seats that are either in a less central position or further back in the theatre. They may have some restrictions to the view of the very sides of the stage, but this will mainly affect your view of entrances and exits rather than crucial elements of the ballet.
C-Reserve: These seats may be located to the rear or side of the auditorium and have a restricted view of some peripheral elements of the ballet.
D-Reserve: These seats are located in the extreme rear or sides of the theatre and have a restricted view; however, the centre of the stage is still visible.
E-Reserve/Restricted view: These seats are at the rear of the balcony in the State Theatre (Arts Centre Melbourne), and on the extreme sides of the loge in the Joan Sutherland Theatre (Sydney Opera House). These seats have significant sightline restrictions and are recommended for a music-only experience.
Booking and Delivery Fees
Some service fees apply when booking or exchanging tickets to performances by The Australian Ballet to cover the postage and/or handling costs associated with the transaction.
Please note: Third party sellers, such as ticketing agencies and venue box offices, may charge different fees. Please check with individual selling agencies to find out more about their fees.
All fees are subject to change without notice.
$0 for online bookings
$12 for phone or mail bookings
Single Ticket and Subscriber Additional Ticket Purchases:
$0 for online bookings
$10 for phone bookings
Ticket Exchange Fees:
$4 per ticket for Subscriber (Season Package Holder) ticket exchanges organised over the phone. $0 online.
$15 per ticket for non-Subscriber ticket exchanges arranged over the phone. $10 per ticket online.
Merchandise Delivery Fees:
For more information regarding merchandise postage see our Merchandise Delivery Policy
$10 for Australian Parcel Post
$15 for Australian Express Post
$45 for International Parcel Post
Sydney Opera House security fee:
In 2018, the Sydney Opera House introduced enhanced procedures to ensure the safety and security of audiences, including bag checks and electronic screening. From 2020 the Sydney Opera House will charge for this security screening, resulting in a slight increase in ticket costs of up to $2.50 (inc GST) per ticket.
Event Particulars, Casting and Attendance
The allocation of seats is at the total discretion of The Australian Ballet.
The Australian Ballet reserves the right to vary, substitute or withdraw any seating arrangements, including Season Package seating.
Event particulars including performance date, commencement time, duration, venue, programming and casting are subject to change. No responsibility is taken by The Australian Ballet for any travel or ancillary expenses incurred or for loss consequential from any amendment to advertised event details.
Latecomers will not be admitted into the auditorium until a suitable break in the performance, which may not be until the first interval, and may be refused admission.
If latecomers can be admitted, they may be seated in an area adjacent to an entrance, rather than their ticketed seats to minimise disruption to seated attendees.
The Australian Ballet strongly recommends planning your journey to ensure you arrive at the venue well in advance of the scheduled performance commencement as no refunds or exchanges will be offered for performances missed due to late arrival.
Photography or recording of any kind is strictly prohibited.
Mobile phones must be switched off before the performance.
The Australian Ballet and Venue reserve the right to refuse admission. Patrons who disrupt a performance may be removed from the venue. Patrons enter the performance venue at their own risk.
Lost ticket vouchers will be issued for misplaced tickets purchased through The Australian Ballet. These cannot be issued in advance of the performance and cannot be posted. Lost Ticket Vouchers can be collected at the venue from 60 minutes prior to the performance. Lost tickets cannot be exchanged.
Ticket holders who purchased through a venue box office or other booking agency should contact that agency to determine the procedure for lost tickets.
Casting details for all ballets (except for ensemble works) will be published on The Australian Ballet website as soon as available.
Casting is subject to change without notice. The Australian Ballet makes no guarantee, whether through advertising or promotional material, that particular artists will appear in specific roles or productions. The Australian Ballet reserves the right to alter the details of any season as may be necessary. No refunds or exchanges will be offered for changes in casting.
Cast sheets will be distributed at each performance free of charge. One cast sheet is printed for every two patrons.
Babes in Arms
For mainstage performances, all patrons, regardless of age, must hold an individual ticket, including babes-in-arms.
We ask that you be considerate of the needs of the surrounding audience if you intend to bring a baby to the theatre.
Certain events and performances, such as Storytime Ballet or Step Inside events may allow children aged under two years to be admitted free of charge provided they sit on the lap of the accompanying adult. Please check the individual booking details to confirm those performances designated with this condition.
For the safety and security of all patrons, prams or baby capsules of any description cannot be taken into the auditorium. Aisles, stairways and stairwells must be kept clear at all times. Please check with the venue directly for information regarding cloak room facilities.
For more information visit our Children at the Theatre page
Ticket and Merchandise Delivery and Shop Policy
Whilst The Australian Ballet works to dispatch tickets and merchandise as soon as possible, all delivery timelines are guides only and delivery dates may be subject to change.
All orders, unless otherwise stated, are sent via standard post and tracking information may not be available.
Tickets and Merchandise will be posted to the shipping address nominated during purchase. It is important to verify that your shipping information is correct at the time of purchase.
Expected delivery timeline for tickets is 14 – 21 working days.
Tickets purchased less than 14 working days in advance of the performance will not be posted. Your tickets will be made available for collection 1 hour prior to the performance start time at the venue box office.
Tickets purchased internationally will be available for collection 1 hour prior to the performance start time at the venue box office.
For Step Inside events and classes, tickets may not be posted. In these instances, staff will check registrant names off a class list at the beginning of the event. Please provide name and date of birth of individual attending the class when placing your order.
The Australian Ballet take no responsibility for tickets which fail to be delivered by Australia Post. Tickets which are lost in transit will be treated as Lost Tickets (Lost Tickets (3.5)).
Standard orders within Australia: please allow 5 – 10 working days from the date of the order, except where product listing indicates a different time-frame. Occasionally delivery may exceed these timelines for reasons outside of our control. Most orders are sent with tracking numbers. Please contact our customer experience team if you need to follow up on an order.
Express orders within Australia: Express delivery typically occurs in 2 – 3 working days, though some non-metro postcodes may take longer. For orders placed on Saturdays, Sundays, and public holidays, please allow an extra business day for your delivery to arrive. All orders are sent with a tracking number. Please contact the customer experience team if you need to follow up on an order. Please note express delivery is not available to all locations or for orders in excess of 5kgs.
International orders: please allow 14 – 30 working days for delivery of merchandise items.
If the address provided is incorrect and the package is returned, you may be billed for the additional shipping charges in order for your delivery to reach you, as agreed by placing an order with us. We reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or three attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery fees incurred by us.
Merchandise Damaged in Transit
Unfortunately, and despite our best efforts, items are occasionally damaged in transit. If you notice that an item is damaged when it is delivered to you, please contact us within two days of delivery with clear digital photos showing the damage. We will advise you on the next steps.
The type of resolution we offer will depend upon the circumstances. We may arrange to replace the product or provide you with a partial or full refund of the purchase amount. If we require you to return the product to us, The Australian Ballet will pay the cost of the return.
We reserve the right to refuse a refund in cases where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care.
Peace of mind returns and exchanges: If you change your mind or your order is not quite right, you may return it to us within 30 days of the date you received it. You must contact us with your name and order number before returning any items. The cost of returning the item to us is your responsibility.
Items returned must be in ‘as-new’ condition. This means you have not used, damaged, washed or laundered any of the items. Please return items secured in their original packaging if possible.
After we have received your item and confirmed it is in ‘as-new’ condition, we will issue you with an exchange or refund of the purchase price less the initial delivery fees. If you have purchased an item using a free shipping offer and returned it because you have changed your mind, we will deduct the actual shipping cost to us from your refund. If we cannot be satisfied that you purchased the product from us then we will not accept your product for return. Additional delivery charges may apply if you are requesting an exchange due to a change of mind
Your Consumer Rights
The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer experience team will advise you on the next steps.
Season Package structure
The Australian Ballet reserves the right to change the structure of Season Packages from year to year. This includes, but is not limited to, the number of ballets in a given series, the concessions offered within a series or the performance venue, performance dates and times of a particular series or of The Australian Ballet’s performances generally.
Where a Season Package includes renewable seating, The Australian Ballet will take reasonable endeavours to offer subscribers the same seats that were allocated for the previous season.
These seats will be held until close of business on the renewal date for those customers booking packages with renewable seating options (i.e. Principal Package Holders). After the renewal date, all unpurchased seats will be released for reallocation. The Australian Ballet has no obligation following the renewal date to allocate seats in a similar area of the theatre to renewing subscribers.
Season Package renewal deadlines will vary from year to year. Please refer to the current year Season Package information for full details.
If the seats allocated for the previous season cannot be offered for the new season, The Australian Ballet will use its reasonable endeavours to offer seats comparable to those allocated for the previous season. However, this may not be possible due to, among other things, existing seating allocations and layout of the venue. At all times The Australian Ballet reserves the right to vary, substitute or withdraw Season Package seating.
Seats for series which do not include renewable seating (i.e. Create Your Own Packages) will be allocated in order of receipt and according to availability.
Renewable seating is only available for performances taking place in the Sydney Opera House, Joan Sutherland Theatre and the State Theatre, Arts Centre Melbourne.
Season Package change requests
Changes to series, seating reserve, and seating allocation are subject to availability for renewing Principal Package Holders.
Change requests are processed in order of receipt.
If a change is unable to be accommodated at the time of receipt, changes may be offered after the closure of subscription renewals when unrenewed seating becomes available or may be reassessed for the next season. In such instances, your current seats will be renewed in full without changes and The Australian Ballet will contact you at a later date if your change can be accommodated.
The Australian Ballet makes no guarantee that all requests can be fulfilled. Where changes cannot be accommodated, subscribers will retain their original seats. Season Package renewals incorporating a change request will initially be charged the cost of the original renewable seating. If an upgrade can be accommodated, the additional charge will be debited upon seating allocation.
If a subscriber is requesting a reduction in the number of seats, or a downgrade in seating area, the original Season Package amount will initially be charged if booking online. The Australian Ballet will regularly assess online bookings and resolve such transaction payments as soon as possible. To avoid the original (greater) charge in the first instance subscribers requesting these changes are advised to renew by mail.
Ballet Holiday option
Principal Package Holders who have held the same package for five consecutive years or more are able to take a year's break or drop any number of ballets from their Season Package, and The Australian Ballet will take reasonable endeavours to allocate the same seats the following year.
The Ballet Holiday option is only available for one year in every six. Ballet Holidays must be arranged via The Australian Ballet customer experience team.
Credit card instalments
Subscribers are eligible to take the instalment payment option when booking a Season Package.
The Australian Ballet offers the Instalment Payment option to subscribers in good faith and reserves the right to decline the Instalment Payment Option to individuals based on previous payment history with The Australian Ballet.
Instalments are collected in four equal payments. The first instalment will be charged on receipt of your booking, with the remaining three payments charged on set dates throughout the course of the year.
For the 2020 season, the instalment dates are as follows:
- 25% will be charged on receipt of booking
- 25% charged on 1 December 2019
- 25% charged on 1 February 2020
- 50% charged on 1 March 2020
Where a Season Package order includes a donation that is greater than one quarter the total transaction cost, the whole donation amount will be charged on the first payment. The balance will then be deducted as three equal payments on the dates noted above.
Where a Season Package order total contains an uneven cent value and cannot be divided equally into four payments, instalment amounts will be rounded to the nearest cent.
Instalments can be paid by credit card only. Cheque, cash or money order are not accepted. Instalments are restricted to one credit card per Season Package booking.
Customers using the credit card instalment option are asked to inform The Australian Ballet as soon as possible if their credit card details change. Instalments which cannot be collected on the due date will be charged an administrative recovery fee ($33) in addition to the instalment amount.
If payment has not been received in full prior to the first performance in a package, tickets may be cancelled with the value of the tickets deducted from the remaining outstanding balance.
Subscriber discounts and special offers
The Australian Ballet, in conjunction with partner organisations, offers a range of discounts and special offers to subscribers. Subscribers are required to identify themselves as eligible for The Australian Ballet subscriber discounts by presentation of their Subscriber Benefits Card or by logging in to their account when purchasing through The Australian Ballet website.
Head Subscribers and Co-Subscribers and Transferring Packages
For administrative purposes The Australian Ballet will identify the individual(s) in whose name the Season Package is held, as the Head Subscriber. It is this person to whom all correspondence will be addressed, including tickets, renewal notices and instalment payment reminders.
Additional Subscriber Benefits Cards may be posted to co-subscribers in addition to the primary subscriber upon provision of the co-subscribers' name and contact details.
Should you wish for the Season Package (whether it be the full package or just a specific seat(s)) be transferred to another member of the group as the Head Subscriber, The Australian Ballet will require notification in writing, from both the current Head Subscriber and the new Head Subscriber.
In the event that the current Head Subscriber is unable to provide written authorisation, written authorisation must be provided by their Power of Attorney and/or the Executor of their Estate.
Step Inside Events, Gift Cards and Ancillary Items
Step Inside Events
Tickets for Step Inside events, talks and classes are non-refundable unless the event is cancelled. All purchases are final, and tickets are non-transferrable. Purchase and participation of Step Inside events will be considered acceptance of these Terms and Conditions, and any ongoing updates to these Terms and Conditions. Where a participant is a minor/child as defined by Australian law, a parent/guardian is accepting these Terms and Conditions on their behalf.
Every possible effort is made to deliver classes, workshops and events as advertised however the schedule is subject to change or cancellation without notice.
For security purposes and in case of an emergency, the names of individual event participants will be required for all classes, workshops and tours. You may also be asked to provide additional details either at the time of booking or upon attending certain tours, classes and workshops including the participant’s address, date of birth and an emergency contact.
The Australian Ballet has the right, at any time, to verify the validity of a participant’s registration, to refuse entry and to reject or disqualify a participant from participating in any classes.
Late arrival may be treated as a forfeiting of participation in the event – The Australian Ballet takes no responsibility for causes of delays or lateness beyond the control of the company.
Event participants will be fully supervised during classes and workshops. Parents, guardians and teachers are not permitted to attend classes and workshops unless otherwise stated. Parents, guardians and/or teachers are asked to meet their children promptly at the conclusion of classes and workshops.
The Australian Ballet takes no responsibility for belongings left unattended during classes and workshops.
Classes can be physically strenuous and participation is voluntary, based on a participant’s own assessment of their fitness, health and understanding of the class requirements.
We require a letter from a doctor to allow participation in a class if the participant is pregnant, has a history of heart condition or strokes, has a serious cardiovascular condition including hypertension, hypotension and heart failure or is currently using diuretics, barbiturates or beta-blockers.
It is the responsibility of the participant to follow instructions given by tour hosts or class teachers to maintain personal safety.
In participating in classes or workshops conducted by The Australian Ballet you agree that neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against The Australian Ballet for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.
If you are unable to attend your Step Inside event, please inform The Australian Ballet customer experience team to make your place available for others.
Gift Card Policy
Purchasing Gift Cards
Gift Cards can be purchased in any denomination above $10 over the phone.
Gift cards may be purchased in multiples of $20, $50, $100, $300 or $500 online via The Australian Ballet Shop.
Gift Cards ordered within the same transaction will generate a combined identification Code (e.g. purchasing one $20 and one $50 Gift Card in the same transaction will result in a single $70 Gift Card being issued).
There are no fees associated with purchasing a Gift Card, however, standard processing, booking or postage and handling fees will apply on redemption of Gift Cards.
Gift Card Delivery
The Australian Ballet only issue virtual Gift Cards which will be sent directly to the purchaser’s email address nominated at the time of purchase. Physical Gift Cards will not be sent via post regardless of the delivery method selected at the time of purchase.
It may take up to 24 hours for your Gift Card code to be generated.
If the Gift Card identification code is lost or deleted the original purchaser must contact The Australian Ballet’s customer experience team to request the voucher be resent. We cannot resend any details to the Gift Card recipient if they are not the original purchaser/account holder.
Gift Card Expiry
Gift Cards purchased prior to 31 March 2018 will expire on 31 December of the year following Gift Card purchase. Gift Cards purchased on or after to 31 March 2018 will expire 3 years from date of issue.
Gift Card expiry dates are non-negotiable and can not be extended.
Expired Gift Cards cannot be redeemed. After expiration any remaining Gift Card monies will be donated to The Australian Ballet's Education program.
Redeeming Gift Cards
Gift Cards may be redeemed online at australianballet.com.au or by phone on 1300 369 741.
Gift Cards may be redeemed for tickets for The Australian Ballet’s performances, classes and events, Season Packages, shop items and Ballet TV and other ancillary items sold directly through The Australian Ballet.
Gift Cards may not be redeemed for tickets to performances or events sold directly through venue box offices or other agencies. This applies to mainstage performances outside of Sydney and Melbourne, Regional Tour performances and many Storytime Ballet performances where tickets are sold exclusively by the Venue and/or the Venue’s chosen ticketing agency.
Gift Cards may not be redeemed for merchandise or other ancillary items sold at the Venue or by any other agencies.
Where the value of items purchased is greater than the value of the Gift Card, the difference is payable by the Gift Card holder. Where the value of items is purchased is less than the value of the Gift Card, the remaining value will be held on account by The Australian Ballet for future purchases by the Gift Card holder. Original expiry conditions will apply.
The recipient must provide full contact details when redeeming a Gift Card.
The Gift Card identification code must be quoted when redeeming a gift card.
Subscribers (Current Season Package holders) may pre-purchase discounted parking vouchers for the Primrose Potter Australian Ballet Centre Car Park with their subscription.
Parking vouchers should be treated as cash. Lost parking vouchers are not able to be replaced.
Replacement and/or additional parking vouchers may be purchased in-season over the phone, by calling our customer experience team on 1300 369 741.
Parking vouchers are not date specific and may be used year-round, not just for performance dates.
Parking vouchers will expire on 31 December on the year of purchase or once they have been used. Expired parking vouchers cannot be exchanged or extended.
Parking voucher holders are offered assured parking on all weekend and evening performance dates. Parking cannot be guaranteed for midweek matinee performances.
The Australian Ballet Centre Car Park is open 6am to 1 am, except Sundays (9am to 11pm) more information regarding parking at The Australian Ballet Centre Car Park and redeeming pre-paid parking vouchers can be found here:
Subscribers may pre-purchase discounted program vouchers with their subscription.
Program vouchers should be treated as cash. Lost program vouchers are not able to be replaced.
Replacement and/or additional program vouchers may be purchased in-season over the phone, by calling our customer experience team on 1300 369 741.