Event Policies

Event particulars including performance date, commencement time, duration, venue, programming and casting are subject to change. No responsibility is taken by The Australian Ballet for any travel or ancillary expenses incurred or for loss consequential from any amendment to advertised event details.

Casting details for all ballets (except for ensemble works) will be published on The Australian Ballet website as soon as available.

Casting is subject to change without notice. The Australian Ballet makes no guarantee, whether through advertising or promotional material, that particular artists will appear in specific roles or productions. The Australian Ballet reserves the right to alter the details of any season as may be necessary. No refunds or exchanges will be offered for changes in casting.

Printed cast sheets will no longer be available for collection at the venue. Nightly casting will be available on our website prior to each performance.

Photography or recording of any kind is strictly prohibited.

Mobile phones must be switched off before the performance.

The Australian Ballet and Venue reserve the right to refuse admission. Patrons who disrupt a performance may be removed from the venue. Patrons enter the performance venue at their own risk.

Admittance to all venues is subject to the venue's COVID safe plan at time of entry.

Latecomers will not be admitted into the auditorium until a suitable break in the performance, which may not be until the first interval, and may be refused admission.

If latecomers can be admitted, they may be seated in an area adjacent to an entrance, rather than their ticketed seats to minimise disruption to seated attendees.

The Australian Ballet strongly recommends planning your journey to ensure you arrive at the venue well in advance of the scheduled performance commencement as no refunds or exchanges will be offered for performances missed due to late arrival.

The allocation of seats is at the total discretion of The Australian Ballet.

The Australian Ballet reserves the right to vary, substitute or withdraw any seating arrangements, including Season Package seating.

Children 15 years old and under must be accompanied by an adult 18 years or above at all of our performance venues.

Both the Sydney Opera House and Arts Centre Melbourne operate their own Babes-in-Arms policies for children aged 2 years and under. Full details of these policies are available on our Children at the Theatre page.

Tickets for Step Inside events, talks and classes are non-refundable unless the event is cancelled.

All purchases are final, and tickets are non-transferrable.

Purchase and participation of Step Inside events will be considered acceptance of these Terms and Conditions, and any ongoing updates to these Terms and Conditions. Where a participant is a minor/child as defined by Australian law, a parent/guardian is accepting these Terms and Conditions on their behalf.

Every possible effort is made to deliver classes, workshops and events as advertised however the schedule is subject to change or cancellation without notice.

For security purposes and in case of an emergency, the names of individual event participants will be required for all classes, workshops and tours. You may also be asked to provide additional details either at the time of booking or upon attending certain tours, classes and workshops including the participant’s address, date of birth and an emergency contact.

The Australian Ballet has the right, at any time, to verify the validity of a participant’s registration, to refuse entry and to reject or disqualify a participant from participating in any classes.

Late arrival may be treated as a forfeiting of participation in the event – The Australian Ballet takes no responsibility for causes of delays or lateness beyond the control of the company.

Event participants will be fully supervised during classes and workshops. Parents, guardians and teachers are not permitted to attend classes and workshops unless otherwise stated. Parents, guardians and/or teachers are asked to meet their children promptly at the conclusion of classes and workshops.

The Australian Ballet takes no responsibility for belongings left unattended during classes and workshops.

Classes can be physically strenuous and participation is voluntary, based on a participant’s own assessment of their fitness, health and understanding of the class requirements.

We require a letter from a doctor to allow participation in a class if the participant is pregnant, has a history of heart condition or strokes, has a serious cardiovascular condition including hypertension, hypotension and heart failure or is currently using diuretics, barbiturates or beta-blockers.

It is the responsibility of the participant to follow instructions given by tour hosts or class teachers to maintain personal safety.

In participating in classes or workshops conducted by The Australian Ballet you agree that neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against The Australian Ballet for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

If you are unable to attend your Step Inside event, please inform The Australian Ballet customer experience team to make your place available for others.