Event and Classes Policies

Event particulars including performance date, commencement time, duration, venue, programming and casting are subject to change. No responsibility is taken by The Australian Ballet for any travel or ancillary expenses incurred or for loss consequential from any amendment to advertised event details.

Casting details for all ballets (except for ensemble works) will be published on The Australian Ballet website as soon as available.

Casting is subject to change without notice. The Australian Ballet makes no guarantee, whether through advertising or promotional material, that particular artists will appear in specific roles or productions. The Australian Ballet reserves the right to alter the details of any season as may be necessary. No refunds or exchanges will be offered for changes in casting.

Printed cast sheets will no longer be available for collection at the venue. Nightly casting will be available on our website prior to each performance.

Photography or recording of any kind is strictly prohibited.

Mobile phones must be switched off before the performance.

The Australian Ballet and Venue reserve the right to refuse admission. Patrons who disrupt a performance may be removed from the venue. Patrons enter the performance venue at their own risk.

Admittance to all venues is subject to the venue's COVID safe plan at time of entry.

Latecomers will not be admitted into the auditorium until a suitable break in the performance, which may not be until the first interval, and may be refused admission.

If latecomers can be admitted, they may be seated in an area adjacent to an entrance, rather than their ticketed seats to minimise disruption to seated attendees.

The Australian Ballet strongly recommends planning your journey to ensure you arrive at the venue well in advance of the scheduled performance commencement as no refunds or exchanges will be offered for performances missed due to late arrival.

The allocation of seats is at the total discretion of The Australian Ballet.

The Australian Ballet reserves the right to vary, substitute or withdraw any seating arrangements, including Season Package seating.

Children 15 years old and under must be accompanied by an adult 18 years or above at all of our performance venues.

Both the Sydney Opera House and Arts Centre Melbourne operate their own Babes-in-Arms policies for children aged 2 years and under. Full details of these policies are available on our Children at the Theatre page.

Please see our “Studios Policy” for policies specific to Studios classes held at the Primrose Potter Australian Ballet Centre.

Tickets for events, talks, workshops and classes (“events”) are non-refundable unless the event is cancelled.

All purchases are final, and tickets are non-transferrable.

Purchase and participation of events will be considered acceptance of these Terms and Conditions, and any ongoing updates to these Terms and Conditions. Where a participant is a minor/child as defined by Australian law, a parent/guardian is accepting these Terms and Conditions on their behalf.

Every possible effort is made to deliver events as advertised however the schedule is subject to change or cancellation without notice. Late arrival may be treated as a forfeiting of participation in the event – The Australian Ballet takes no responsibility for causes of delays or lateness beyond the control of the company.

The Australian Ballet takes no responsibility for belongings left unattended during events.

Events can be physically strenuous, and participation is voluntary, based on a participant’s own assessment of their fitness, health and understanding of the event requirements. It is the responsibility of the participant to follow instructions given by tour hosts, class teachers or other event staff to maintain personal safety.

We require a letter from a doctor to allow participation in classes if the participant is pregnant, has a history of heart condition or strokes, has a serious cardiovascular condition including hypertension, hypotension and heart failure or is currently using diuretics, barbiturates or beta-blockers.

In participating in events conducted by The Australian Ballet you agree that neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against The Australian Ballet for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

Registration and Participant Information

For security purposes and in case of an emergency, the names of individual participants may be mandatory for some events. You may also be asked to provide additional details either at the time of booking or upon attending certain events including the participant’s address, date of birth and emergency contacts.

The Australian Ballet has the right, at any time, to verify the validity of a participant’s registration, to refuse entry and to reject or disqualify a participant from participating in any events.

Classes and Workshops for Children

Event participants will be fully supervised during classes and workshops. Parents, guardians and teachers are not permitted to attend classes and workshops unless otherwise indicated. Parents, guardians and teachers are required to accompany their children to drop-off/sign-in and are asked to meet their children promptly at the conclusion of classes and workshops.

All employees of The Australian Ballet are compliant with our company’s child safety policy.

If you are unable to attend your booked event, please contact the customer experience team by calling 1300 369 741 (Mon – Fri, 9-5pm) or via our web form here to make your place available for others.