Ticketing Frequently Asked Questions

You may purchase tickets from The Australian directly at australianballet.com.au or by phone with our customer experience team on 1300 369 741. Please note booking fees may apply to phone bookings.

Customers in Melbourne can also book in our Box Office located on Level 4 of the Primrose Potter Australian Ballet Centre (2 Kavanagh Street, Southbank). Our Box Office is open from 10am – 4pm, Monday to Friday (excluding Victorian Public Holidays).

Tickets to The Australian Ballet’s performances and events may also be purchased via the venue or the venue’s preferred ticketing partner:

• Arts Centre Melbourne – 1300 182 183
• Queensland Performing Arts Centre – 136 246
• Adelaide Festival Centre – 131 246
• Sydney Opera House – 02 9250 7111
• TodayTix – www.todaytix.com
• Ticketek – premier.ticketek.com.au

Some productions, such as the Australian Ballet on Tour and Storytime Ballet, may only be sold directly through the venue or the venue’s preferred ticketing partner. If a production cannot be purchased directly via The Australian Ballet, the Book Now button on The Australian Ballet’s production page will redirect to the authorised seller for that production.

If your plans have changed, you can request to exchange your tickets for another performance of the same production. Exchanges can be made for mainstage productions performed at the Arts Centre Melbourne, Regent Theatre and Sydney Opera House only.

There is a $10 exchange fee on all tickets plus any price difference. This fee is waived for Subscribers.

To organise a ticket exchange, please phone our customer experience team on 1300 369 741 (Monday – Friday, 9am – 5pm, excluding Victorian Public Holidays)

Tickets cannot be exchanged between productions. Tickets can only be exchanged up until 1pm the business day before for performances on weekends, public holidays and Wednesday matinees; and by 10am the business day of all other performances.

Visit our Ticketing Policies page for further information on ticket exchanges terms and conditions.

You can request to exchange your tickets to another performance of the same production, subject to availability. Alternatively, you can pass your tickets onto friends or family to use, or return the tickets to The Australian Ballet as a charitable donation.

However, refunds are not available if you are no longer able to attend or change your mind. Visit our Ticketing Policies page for further information on ticket exchanges. If you are experiencing any issues please phone or message us at Contact Us for assistance.

Payments using gift cards and credit on account can be applied to your booking on the checkout page. Simply enter the gift card number in the applicable field and click apply. If you have credit on account you will see the available amount on the checkout page. Click apply to use this credit for your order. Having difficulties redeeming a gift card or credit? Phone or message us at Contact Us for assistance.

In most cases, tickets for The Australian Ballet performances, events and livestreams are emailed 48 hours before the performance or event. Subscriber e-tickets are sent earlier, one week before the opening night performance of every season.

E-tickets are sent from [email protected] as a PDF file and can either be displayed on a phone or printed at home.

If you cannot locate your e-tickets in your main inbox, please check any subfolders or tabs (e.g. spam, junk, promotions).

At time of season package renewal, subscribers can elect instead to have their package tickets mailed to them for an additional fee. Tickets are posted in advance of the first performance in the package.

Sometimes our ticket emails get lost in your spam or junk inbox. Look for an email from [email protected]. To ensure your tickets are received in your inbox, we suggest adding this email address to your approved contacts.

Most tickets are sent 48 hours before the performance, however, subscribers are sent their tickets one week before the opening night of every season.

Still can’t find your ticket? Send us a message at Contact Us so we can resend your ticket or approach the venue box office from 1 hour prior to the performance to request a replacement ticket.

No. Simply show your tickets displayed on your phone to the ushers when entering the theatre. For quicker entry, we recommend locating the email with your tickets in advance of arriving at the theatre, so you have them ready for scanning.

No booking fees are charged for online purchases made via The Australian Ballet website. Fees are applicable for purchases over the phone and when exchanging or upgrading tickets. For full details, visit our ticket information page.

If purchasing tickets for an Australian Ballet performance via an approved third-party seller (e.g. via the venue or venue’s preferred ticketing partner) their own booking fees may apply.

We believe the arts should be accessible to everyone. We suggest looking at our Ballet On A Budget page to find ways to save and suggestions for how to get the best experience within your budget.

Groups of 10 or more attending the ballet together will receive a discount off the standard Adult Rate for selected performances. Please note that group rates are not available for all events. To enquire about available events or to make a booking, please phone or message us at Contact Us.

We offer a range of seating reserves for each performance. These can vary from venue to venue and are based on quality of view.

Price reserves give a guide as to the view you can expect from varying positions within the theatre. However, as the quality of view can vary depending on the staging requirements of each ballet, price reserves are not a guarantee of your actual viewing experience.

For full details on our different seating reserves at our performance venues, visit our Venues page.

The Australian Ballet, like many arts organisations, may dynamically adjust ticket prices depending on demand for performances on different days of the week.

Tickets purchased within a Season Package are not impacted by dynamic price changes, however, Principal Package prices do vary between Monday – Wednesday performances and Thursday – Saturday and Opening Night performances.

The Australian Ballet offers discounts for specific groups in line with our concession policy:

• Concession: Available to Students and Pensioners (see eligibility below).
• Pensioner: Available to individuals with an Australian government-issued Pension Card, government-issued Health Care card, Carer Card or DVA Gold Card.
• Student: Available to individuals with a valid full time student ID
• Under 30: Available to individuals 30 years or under at time of purchase
• Child (<18): Available to individuals 18 years or under at the time of purchase
• Companion: Available to individuals holding a valid Companion Card

Please note, not all concessions are available for every performance, event or Season Package and may have a limited allocation. You may be asked to provide relevant proof of concession when booking a concession discount.

Anyone aged 3 to 18 is eligible to book a Child ticket.

Children aged 2 and under may enter the theatre free of charge without a ticket and must be sat on the lap of an accompanying adult.

Please note that all children under the age of 15 must be accompanied by an adult over 18 years of age.

The Australian Ballet is committed to making our performances accessible for all. We are proud to support the National Companion Card Scheme and offer assistance for customers requiring assistance with wheelchair and step-free seating bookings.

For some productions we offer audio description and AUSLAN interpretation.

For more details and how to book, visit our Access Bookings page.

Companion Card bookings need to be made by phone.

We have a dedicated accessibility phone line you can call to discuss what options are available to you. Phone 1300 369 741 Monday-Friday, 9am-5pm AEST, excluding Victorian public holidays.

You can find detailed information on accessibility for each of our performance venues on the venue pages below.

Regent Theatre

Sydney Opera House

Adelaide Festival Centre

Arts Centre Melbourne

Wheelchair positions and limited step-free access seats are held off sale via the website and can be booked by phoning our customer experience team on 1300 369 741 and selecting our dedicated access booking queue.

Where known, information about strobe effects, dynamic lighting, haze, loud sounds or other effects which may be of concern to audiences will be included in the ballet description on the production page. If applicable, signage will also be placed around the venue ahead of each performance.

Please note that for new works this information may not be available at the time of announcement or sale. If you have any questions or concerns regarding effects in a particular performance, please contact our customer experience team.