The Australian Ballet

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Ticketing Frequently Asked Questions

How can I buy tickets?

Tickets may be purchased through The Australian Ballet directly at australianballet.com.au or over the phone by contacting our customer experience team.

Tickets to The Australian Ballet’s performances and events may also be purchased via the venue or the venue’s preferred ticketing partner:

  • Arts Centre Melbourne – 1300 182 183
  • Queensland Performing Arts Centre - 136 246
  • Adelaide Festival Centre – 131 246
  • Sydney Opera House – 02 9250 7111
  • TodayTix - www.todaytix.com
  • Ticketek - premier.ticketek.com.au

Some productions, such as the Australian Ballet on Tour and Storytime Ballet, may only be sold directly through the venue or the venue’s preferred ticketing partner. If a production cannot be purchased directly via The Australian Ballet, the Book Now button on The Australian Ballet’s production page will redirect to the authorised seller for that production.

Do I need to print my tickets?

No. Simply show your tickets displayed on your phone to the ushers when entering the theatre. For quicker entry, we recommend locating the email with your tickets in advance of arriving at the theatre, so you have them ready for scanning.

When will I receive my ticket?

In most cases, tickets for The Australian Ballet performances, events and livestreams are emailed 48 hours before the performance or event. Subscriber e-tickets are sent earlier, one week before the opening night performance of every season.

E-tickets are sent from [email protected] as a PDF file and can either be displayed on a phone or printed at home.

If you cannot locate your e-tickets in your main inbox, please check any subfolders or tabs (e.g. spam, junk, promotions). You can update your email address in your My Account to ensure we have the correct address to send these to.

At time of season package renewal, subscribers can elect instead to have their package tickets mailed to them for an additional fee. Tickets are posted in advance of the first performance in the package.

I’ve lost my ticket, what do I do?

Sometimes our ticket emails get lost in your spam or junk inbox. Look for an email from [email protected]. To ensure your tickets re received in your inbox, we suggest adding this email address to your approved contacts.

Most tickets are sent 48 hours before the performance, however, subscribers are sent their tickets one week before the opening night of every season.

Still can’t find your ticket? Send us a message at Contact Us so we can resend your ticket or approach the venue box office from 1 hour prior to the performance to request a replacement ticket.

Can I change my ticket to another performance?

If your plans have changed, you can request to exchange your tickets for another performance of the same production. Exchanges can be made for mainstage productions performed at the Arts Centre Melbourne, Regent Theatre and Sydney Opera House only.

There is a $10 exchange fee on all tickets plus any price difference. This fee is waived for Subscribers.

Tickets cannot be exchanged for a performance in another production. Tickets can only be exchanged up until 1pm the business day before for performances on weekends, public holidays and Wednesday matinees; and by 10am the business day of all other performances.

Visit our Ticketing Policies page for further information on ticket exchanges terms and conditions.

What if I can no longer attend or am unwell?

You can request to exchange your tickets to another performance of the same production, subject to availability. Alternatively, you can pass your tickets onto friends or family to use, or return the tickets to The Australian Ballet as a charitable donation.

However, refunds are not available if you are no longer able to attend or change your mind. Visit our Ticketing Policies page for further information on ticket exchanges. If you are experiencing any issues please phone or message us at Contact Us for assistance.

What age do I pay for a Child ticket?

Child tickets apply for ages 3 to 18.

Children 2 and under can enter the theatre free of charge without a ticket and must be sat on the lap of an accompanying adult.

Please note that all children under the age of 15 must be accompanied by an adult over 18 years of age.

Can I upgrade my ticket?

If there are other seats available for your performance, you can request to upgrade your tickets to a different concession type or seating reserve.

If upgrading tickets to a higher value, upgrade fees may apply for changes of day, city, price type, or reserve.

You can request an upgrade by phone up until 1pm the business day before for performances on weekends, public holidays and Wednesday matinees; and by 10am the business day of all other performances, or directly at the venue box office from 1 hour prior to the performance.

Do you offer discounts for carers?

Carers with state or commonwealth-issued Pension or Health Care Cards are entitled to the Pension discount.

If a care recipient has a Companion Card, this entitles them to a complimentary ticket for their companion/carer to attend with them. Please contact us by phone on 1300 369 741.

The cardholder will need to provide their Companion Card details when making the booking and must present a valid ID card if requested.

How do I redeem a Gift Card or Credit on account?

Payments using gift cards and credit on account can be applied to your booking on the checkout page. Simply enter the gift card number in the applicable field and click apply. If you have credit on account you will see the available amount on the checkout page. Click apply to use this credit for your order. Having difficulties redeeming a gift card or credit? Phone or message us at Contact Us for assistance.

Are there group discounts?

Groups of 10 or more attending the ballet together will receive a discount off the standard Adult Rate for selected performances. Please note that group rates are not available for all events. To enquire about available events or to make a booking, please phone or message us at Contact Us.

What is Mob Tix?

Mob Tix pricing is available to people who identify as being either Aboriginal, Torres Strait Islander, Māori, Pasifika or First Nations. This price type has been made available to certain performances and events at The Australian Ballet to support our commitment to equity and access.

For further details and to view our terms and conditions, visit our ticketing policy page.

Why are tickets priced differently on different days?

The Australian Ballet, like many arts organisations, may dynamically adjust ticket prices depending on demand for performances on different days of the week.

Tickets purchased within a Season Package are not impacted by dynamic price changes, however, Principal Package prices do vary between Monday – Wednesday performances and Thursday – Saturday and Opening Night performances.

What accessible seating options do you have available?

The Australian Ballet is committed to making our performances accessible for all. We are proud to support the National Companion Card Scheme and offer wheelchair and step-free seating options, audio description and hearing assistance for our audience members.

For more details and how to book, visit our Access bookings page.

Do I need to pay a fee when purchasing tickets?

No booking fees are charged for online purchases made via The Australian Ballet website. Fees are applicable for purchases over the phone and when exchanging or upgrading tickets. For full details, visit our ticket information page.

If purchasing tickets for an Australian Ballet performance via an approved third-party seller (e.g. via the venue or venue’s preferred ticketing partner) their own booking fees may apply.

Season Packages

How do I request a brochure?

Click here to view our digital 2024 Season brochure.

To receive a copy of the brochure in the mail, please submit a request via our Contact Us page or call us on 1300 369 741.

How can I buy a Season Package?

Create Your Own Packages for our 2024 Season at the Regent Theatre in Melbourne are on sale now.

Visit our 2024 Season Packages page to purchase a package online or call us on 1300 369 741 to buy over the phone.

Our 2025 Season packages in Sydney and Melbourne will be announced and released for sale later this year.

Why do I not have all ballets in my Principal Package?

Due to performance scheduling, it is not always possible to include every ballet in all our Principal Packages. However, subscribers have priority access to purchase discounted tickets to any of our ballets ahead of the general public.

When will I receive my Season Package tickets?

Subscriber e-tickets are sent one week before the opening night performance of every season from [email protected] as a PDF file and can either be displayed on a phone or printed at home.

If you cannot locate your e-tickets in your main inbox, please check any subfolders or tabs (e.g. spam, junk, promotions). You can update your email address in your My Account to ensure we have the correct address to send these to.

At time of season package renewal, subscribers can elect instead to have their package tickets mailed to them for an additional fee. Mailed tickets for our 2024 Season Packages will be printed and mailed in late February 2024.

Will I get my current Melbourne Season Package back when The Australian Ballet returns to the State Theatre?

When our Melbourne seasons return to the State Theatre in 2027, there will be a new seating plan introduced to accommodate a greater number of accessible seats and wheelchair positions in the renovated venue.

The new State Theatre seating plan is not yet finalised.

When Season 2027 goes on sale, it is our intention to match any Season Package seats held in 2023 as close as possible, however we cannot guarantee the same seat.

Learn more about the State Theatre upgrade.