Ballet 101
Contact Us
Contact our customer experience team if you have any further questions
Please allow up to 5 working days for a response. If your enquiry is urgent please phone our Customer Experience team on 1300 369 741 during the office hours listed below.
Office hours
Monday – Friday, 9am – 5pm, excluding Victorian public holidays.
Upcoming Victorian public holidays (office closed)
23 December - 1 January, Christmas and New Year office closure
What is your enquiry regarding?
I am unwell and cannot attend my performance
Please call our Customer Experience team on 1300 369 741.
To exchange your ticket for a later performance, requests must be processed by phone no later than 10am the day of the performance or by 1pm the business day prior for matinee and weekend performances. Requests received after these times are unable to be accommodated.
Please note that all tickets are non-refundable.
Visit our ticket policies or COVID policies page for more information.
I'd like to exchange/donate my ticket
Please call our Customer Experience team on 1300 369 741 to exchange your ticket.
All exchange/donation requests must be processed by phone no later than 10am the day of the performance or by 1pm the business day prior for matinee and weekend performances. Requests received after these times are unable to be accommodated.
For full terms and conditions visit our ticket policies page.
Where are my tickets?
E-tickets are sent to the email address on your account as a PDF attachment from [email protected].
Subscriber tickets are sent 1 week prior to the opening night performance.
All other tickets are sent 2 days prior to the performance.
Please ensure you check your spam, junk and promotions folders for this email. Ensure that your email address is updated in your My Account so that we have the correct address to send these to.
Visit our ticket information page for more information.
What are the performance run times?
Swan Lake
153 minutes including two intervals
Storytime Ballet: Cinderella
50 minutes
Please note that total running times are approximate and it is recommended to allow an additional 15-20 minutes when planning your evening.
When will 2024 Season Packages go on sale?
Sydney Principal Packages on sale now
Sydney Create Your Own Packages on sale now
Melbourne Principal Packages on sale now
Melbourne Create Your Own Packages on sale 19 December 2023
Visit our 2024 Season Packages page for further information.
Where is my merchandise order?
Visit our policies page for expected delivery timeframes.
More information
If the above doesn't answer your question, please submit an enquiry via the form below or see our FAQ page for more Frequently Asked Questions.
Send us an enquiry
Get in touch
Call us
Customer experience team
1300 369 741
Monday – Friday, 9am – 5pm, excluding Victorian public holidays
Philanthropy team
1300 752 900
Monday - Friday, 9am - 5pm, excluding Victorian public holidays
Reception
03 9669 2700
Monday – Friday, 9am – 5pm, excluding Victorian public holidays
We are NRS friendly
If you are deaf or have a hearing or speech impairment you can call our Customer experience team through the National Relay Service (NRS).
TTY users can phone 133677 then ask for 1300 369 741.
Speak & Listen users can phone 1300 555 727 then ask for 1300 369 741.
Internet relay users can connect to NRS on relayservice.gov.au then ask for 1300 369 741.
