Frequently Asked Questions

Tickets may be purchased through The Australian Ballet directly at australianballet.com.au or over the phone by contacting our customer experience team.

Tickets to The Australian Ballet’s performances and events may also be purchased via the venue or the venue’s preferred ticketing partner:

• Arts Centre Melbourne – 1300 182 183
• Queensland Performing Arts Centre - 136 246
• Adelaide Festival Centre – 131 246
• Sydney Opera House – 02 9250 7111
• TodayTix - www.todaytix.com
• Ticketek - premier.ticketek.com.au

Select productions, including performances of the Australian Ballet on Tour and Storytime Ballet, may only be sold directly through the venue or the venue’s preferred ticketing partner. Details of these productions and how to buy tickets are released at various times throughout the year. Keep an eye on our website, follow us on social media or sign up for the latest news.

All performance and event tickets will be sent via email as a PDF attachment and the subject line 'Your tickets from The Australian Ballet'. Visit our ticket information page for expected delivery times.

Fees are applicable for purchases over the phone and when exchanging or upgrading tickets. For full details, visit our ticket information page.

For all details on ticket exchanges, visit our ticket information page.

Mobtix pricing is available to people who identify as being either Aboriginal, Torres Strait Islander, Māori, Pasifika or First Nations. This price type has been made available to certain performances and events at The Australian Ballet to support our commitment to equity and access.

For further details visit our ticketing information page or view our ticketing policy for terms and conditions.

The Australian Ballet, like many arts organisations, may dynamically adjust ticket prices depending on demand.

Sign up to our mailing list to be one of the first to know of any new performances, events and on sale dates.

For full details on our different seating reserves at our performance venues, visit our ticket information page.

Visit our Children at the Theatre page for details on the suitability of our ballet productions for children, current policies for children in the theatre and our babes-in-arms policies.

Casting details are published on The Australian Ballet website as soon as available for productions (generally from one week prior to opening night). Please note that casting is subject to change without notice.

Information will be available on each ballet production page. Details such as running times and intervals are not always known when tickets are first on sale, so check back at a later date if the information you are after is not available yet.

The Australian Ballet opens some of its dress rehearsals to members of our Friends organisations, who are able to purchase tickets; otherwise, dress rehearsals are not available to the general public.

We have a dedicated accessibility phone line you can call to discuss what options are available to you. Phone 1300 369 741 Monday-Friday, 9am-5pm AEST, excluding public holidays.

Please see the your visit page for venue information.

If your performance is at Arts Centre Melbourne, you can park in The Australian Ballet Centre's car park.
For parking options at our other performance venues, please see our your visit page.

For the comfort and convenience of all patrons, latecomers can only be admitted into the auditorium at a suitable break in the performance. Suitable breaks will vary with particular ballets and may not be until the first interval. Ticket refunds or exchanges will not be offered if you miss part or all of a performance due to late arrival. We strongly recommend planning your journey to ensure you arrive at the venue well in advance of the ballet's start time. Start times vary, so don't forget to check your ticket.

Visit our policies page for expected delivery timeframes.

Deliveries may also be affected by the ongoing impacts of COVID-19 and may take longer than usual to arrive.

It is important that you verify that your personal information is correct, especially your delivery address. If the address provided is incorrect and the package is returned to sender, you may be billed for the additional shipping, as agreed by placing an order with us.

For more information, please read our merchandise and delivery policies.

Our merchandise shop is located online only. Visit our Shop site today to purchase your favourite Australian Ballet products all year round.

Merchandise may be available to purchase in-theatre before and during our performances. Please call our customer experience team on 1300 369 741 prior to your performance to enquire if shop items will be available to purchase.

Visit our sign up page to enter your details and personalise your inbox with your favourite topics like Ballet TV, Step Inside or news and promotions.

If you would like to unsubscribe from email please log in to your My Account using your unique username and password and update your My Email Preferences to exclude some or all options. You can also unsubscribe from email communications by clicking Update your preferences or Unsubscribe at the bottom of all our emails. Please contact our customer experience team on 1300 369 741 if you require any further assistance.

If you would like to unsubscribe from postal mail or SMS please send an enquiry at Contact Us, email us at [email protected] or phone our customer experience team on 1300 369 741.

Our 'add to calendar' functionality is powered by a program called ECAL. Follow these instructions on how to unsubscribe from any calendar platform, which provides step-by-step details on how to navigate to the calendar app on your phone and deselect The Australian Ballet Subscribed calendar.

We run a range of events in the cities and regional centres we visit. Please visit our Step Inside page for a current selection of special events, talks and classes. Details such as suitable ages and experience levels will be included with each event. Subscribe to the Step Inside newsletter in My Account to receive news about upcoming events and on-sale dates.

Please forward your expression of interest to [email protected] and we will forward it to the appropriate members of staff.

General enquiries can be made on (+61) 03 9669 2807 or [email protected].

Work experience opportunities will be published on our careers page once they become available. Please check regularly for any listings and details on how to apply.

The Ballet Society is located in Victoria, New South Wales and South Australia nurturing and supporting a diverse membership and community of ballet lovers, to encourage, inspire and share the appreciation of ballet. Visit their website for details on becoming a member.

Due to copyright restrictions, we are unable to supply high-resolution images to the public or allow our photos to be reproduced in any way. While our photographers hold intellectual property rights over those images, other copyright stakeholders include choreographers, costume designers, the dancers in the photographs and The Australian Ballet. For a selection of posters, cards and publications available for purchase please visit The Australian Ballet Shop.