The Australian Ballet

FAQ

COVID-19

For questions regarding The Australian Ballet's response to COVID-19 including updates on impacted performances, ticketing information and current policies, view our COVID-19 Ticketing Policies page.

2022 PERFORMANCES & SEASON PACKAGES

For questions regarding our Season Packages and purchasing tickets for our 2022 performances, visit our dedicated Season Packages FAQ page.

SINGLE TICKETS

How can I buy tickets?
Tickets may be purchased through The Australian Ballet directly at australianballet.com.au or over the phone by contacting our customer experience team.

Tickets to The Australian Ballet’s performances and events may also be purchased via the venue or the venue’s preferred ticketing partner:

Arts Centre Melbourne – 1300 369 741
Adelaide Festival Centre – 131 246
Sydney Opera House – 02 9250 7111

Select productions, including performances of the Regional Tour (formerly The Dancers Company) and Storytime Ballet, may only be sold directly through the venue or the venue’s preferred ticketing partner. Details of these productions and how to buy tickets are released at various times throughout the year. Keep an eye on our website, follow us on social media or sign up for the latest news.

When will I receive my tickets?
All performance tickets will be sent via email. Visit our Ticket Info page for expected delivery times. 

Do I need to pay a fee when purchasing tickets?
Fees are applicable for purchases over the phone and when exchanging or upgrading tickets. For full details, visit the Ticket Info page.

How do I exchange a ticket?
For all details on ticket exchanges, visit our Ticket Info page.

Why are tickets priced differently on different days? 
The Australian Ballet, like many arts organisations, may dynamically adjust ticket prices depending on demand.

Are you performing Storytime Ballet this year?
Keep an eye on our website, follow us on social media or sign up for the latest news to be among the first to know when our next Storytime Ballet is announced. 

PERFORMANCE INFORMATION

What is the difference between the various seating reserves?
For full details on our different seating reserves at our performance venues, visit our Ticket Info page.

How do I know if a ballet is suitable for my child?
Visit our Children at the Theatre page for details on the suitability of our ballet productions for children, current policies for children in the theatre and our babes-in-arms policies.

Who will be performing on the night I go to the ballet?
Casting details are published on The Australian Ballet website as soon as available for productions (generally from one week prior to opening night). Please note that casting is subject to change without notice.

How long is this ballet? How many intervals are there?
Information is available on each ballet production page. Details such as running times and intervals are not always known when tickets are first on sale, so check back at a later date if the information you are after is not available yet.

Do you allow the public to sit in on dress rehearsals?
The Australian Ballet opens some of its dress rehearsals to members of our Friends organisations, who are able to purchase tickets; otherwise, dress rehearsals are not available to the general public.

VENUES

I have access requirements and need to sit in a specific area in the theatre: can you help?
We have a dedicated accessibility phone line you can call to discuss what options are available to you. Phone 1300 367 741 Monday-Friday, 9am-5pm AEST, excluding public holidays.

I am visiting the ballet for the first time and would like to know about the venue.
Please see the Your Visit page for venue information.

Where can I park when I come to a performance?
If your performance is at Arts Centre Melbourne, you can park in The Australian Ballet Centre's car park. For parking options at our other performance venues, please see our Your Visit page. 

What happens if I’m running late for the ballet?
For the comfort and convenience of all patrons, latecomers can only be admitted into the auditorium at a suitable break in the performance. Suitable breaks will vary with particular ballets and may not be until the first interval. Ticket refunds or exchanges will not be offered if you miss part or all of a performance due to late arrival. We strongly recommend planning your journey to ensure you arrive at the venue well in advance of the ballet's start time. Start times vary, so don't forget to check your ticket.

MERCHANDISE

Can I buy DVDs of The Australian Ballet’s performances?
We have a range of DVDs available for selected performances. Please visit our Shop to view the current range. Purchases can be made online or by calling our customer experience team on 1300 369 741.

What regional coding are the DVDs?
All the DVDs available in our shop are coded to Region 4.

Why has my merchandise order has not arrived yet?
Visit our Policies page for expected delivery timeframes for Standard, Express and International delivery. 
Deliveries may also be affected by the ongoing impacts of COVID-19 and may take longer than usual to arrive.
It is important that you verify that your personal information is correct, especially your delivery address. If the address provided is incorrect and the package is returned to sender, you may be billed for the additional shipping, as agreed by placing an order with us. 

 

For more information, please read our Merchandise Policies & Delivery.

EMAILS & MARKETING

I want to sign up to receive email from The Australian Ballet. 
Log in to your My Account using your unique username and password and update your My Email Preferences. Here you can personalise your inbox with your favourite topics like Ballet TV, Step Inside or news and promotions. 

I want to unsubscribe from email communications
If you would like to unsubscribe from email please log in to your My Account using your unique username and password and update your My Email Preferences to exclude some or all options. You can also unsubscribe from email communications by clicking Update your preferences or Unsubscribe at the bottom of all our emails. Please contact our customer experience team on 1300 369 741 if you require any further assistance.

I want to unsubscribe from mail and SMS communications
If you would like to unsubscribe from postal mail or SMS please send an enquiry at Contact Us, email us at customerexperience@australianballet.com.au or phone our customer experience team on 1300 369 741.

I want to unsubscribe from The Australian Ballet's calendar entries
Our 'add to calendar' functionality is powered by a program called ECAL. Follow these instructions on how to unsubscribe from any calendar platform.

For more information, please read our Privacy Policy.

GENERAL

I want to find out about your other programs. 
We run a range of events in the cities and regional centres we visit. Please visit our Step Inside page for a current selection of special events, talks and classes. Details such as suitable ages and experience levels will be included with each event. Subscribe to the Step Inside newsletter in My Account to receive news about upcoming events and on-sale dates.

How can I audition for The Australian Ballet?
Please forward your expression of interest to jointheteam@australianballet.com.au and we will forward it to the appropriate members of staff.

How can I contact The Australian Ballet School?
General enquiries can be made on (+61) 03 9669 2807 or ask@australianballetschool.com.au

I am interested in doing work experience at The Australian Ballet, whom should I contact?
Visit our Careers page for more details.

Can I become a Friend of The Australian Ballet?
Friends of The Australian Ballet societies have been formed in most capital cities in Australia, and support The Australian Ballet by organising events, talks, rehearsal attendance and other activities which raise money to benefit the company.

Can I purchase or download images of The Australian Ballet?
Due to copyright restrictions, we are unable to supply high-resolution images to the public or allow our photos to be reproduced in any way. While our photographers hold intellectual property rights over those images, other copyright stakeholders include choreographers, costume designers, the dancers in the photographs and The Australian Ballet. For a selection of posters, cards and publications available for purchase please visit The Australian Ballet Shop.

THE AUSTRALIAN BALLET CENTRE CAR PARK

For questions about The Australian Ballet Centre car park, visit our dedicated Car Park FAQ page.

BALLET AS AN ARTFORM

For questions on Ballet, visit our dedicated Ballet FAQ page. 

More Questions?

If the above did not answer all of your questions, please get in touch via Contact Us or by calling our Customer Experience team on 1300 369 741, Monday-Friday, 9am-5pm AEST, excluding public holidays.