Q. How can I buy tickets?
A. Tickets may be purchased through The Australian Ballet directly at australianballet.com.au, on the phone by contacting our customer experience team on 1300 369 741, or in person at The Australian Ballet Box Office, located on Level 6 of The Primrose Potter Australian Ballet Centre, in Melbourne's Southbank.
Tickets to The Australian Ballet’s performances and events may also be purchased via the venue, or the venue’s preferred ticketing partner:
Arts Centre Melbourne – 1300 369 741
Adelaide Festival Centre – 131 246
Canberra Theatre Centre – 02 6275 2700
Capitol Theatre – 1300 558 878
Queensland Performing Arts Centre – 136 246
Sydney Opera House – 02 9250 7111
Certain of our productions, including performances of the Regional Tour (formerly The Dancers Company) and Storytime Ballet, may only be sold directly through the venue or the venue’s preferred ticketing partner. Details of these productions and how to buy tickets are released at various times throughout the year. Keep an eye on our website, follow us on social media or sign up for the latest news.
Q. Do I need to pay a fee when purchasing tickets?
A. If you purchase tickets or Season Packages online at australianballet.com.au there are no transaction fees.
A transaction fee of $12 for Season Package purchases and $10 for most other ticket purchases will apply to bookings made through The Australian Ballet over the phone, via a booking form or in person at The Australian Ballet Box Office.
Tickets to Step Inside events and classes will not incur a booking fee online or over the phone.
Transaction fees cover the cost of service and delivery and will only be charged once per order, regardless of how many tickets you buy. You will always be notified of applicable fees prior to the completion of your order. Transaction fees are always subject to change. Different fees apply through our partners' ticketing agencies and venue box offices.
Q. How do I exchange a ticket?
A. You may exchange your tickets to all mainstage productions.
Exchanges can only be made for performances in the same production season, must be finalised at least 48 hours prior to the earliest performance and are always subject to availability. Exchange fees and upgrade costs may apply. All exchange enquiries can be directed to The Australian Ballet customer experience team on 1300 369 741.
Online Exchanges are coming soon.
Q. Why are tickets priced differently on different days?
A. The Australian Ballet, like many arts organisations, may dynamically adjust ticket prices depending on demand.
Seating Reserve Guide
Price Reserves are based on quality of view. They are intended to be a guide of the view you can expect from varying positions within the theatre and are no guarantee of your actual viewing experience. The quality of view and level of restrictions can vary depending on the staging of the particular performance.
Premium: Centrally positioned seats that give the best views.
A-Reserve: Excellent seats that offer clear and unrestricted views.
B-Reserve: Very good seats that are more distant from the stage and may have restrictions on side-of-stage views.
C-Reserve: These seats may be positioned further from the stage and have restricted views of some peripheral elements of the ballet.
D-Reserve: These seats are located in the extreme rear or sides of the theatre, and have a restricted view; however, the centre of the stage is still clearly visible.
E-Reserve/Restricted view: These seats are at the rear of the balcony in the State Theatre (Arts Centre Melbourne), and on the extreme sides of the loge in the Joan Sutherland Theatre (Sydney Opera House). These seats have significant sightline restrictions, and are recommended for a music-only experience.
Q. I need to sit in a specific area in the theatre: can you help?
A. Yes. When booking tickets or packages on australianballet.com.au, note your requirements in the special request field just prior to checkout. On a Season Packages booking form, please use the comments field. When purchasing via the phone, please alert the customer experience team.
Q. I am visiting the ballet for the first time and would like to know about the venue.
A. Please see the Your Visit page for venue information.
Q. Where can I park when I come to a performance?
A. If your performance is at Arts Centre Melbourne, you can park in The Australian Ballet Centre's carpark. Please visit our Parking in Southbank page. See the venue information above for full details of parking at each venue.
Q. What happens if I’m running late for the ballet?
A. For the comfort and convenience of all patrons, latecomers can only be admitted into the auditorium at a suitable break in the performance. Suitable breaks will vary with particular ballets and may not be until the first interval. Ticket refunds or exchanges are not available on the basis of late arrival. We strongly recommend planning your journey to ensure you arrive at the venue well in advance of the ballet's start time. These vary, so don't forget to check your ticket.
Sydney Opera House Security Fee
In 2018, the Sydney Opera House introduced enhanced procedures to ensure the safety and security of visitors and, from 2020, will charge The Australian Ballet for security screening our audiences. As a result, from 2020 The Australian Ballet will include a small security charge of up to $2.50 in our ticket prices.
While The Australian Ballet works to dispatch tickets and merchandise as soon as possible, all delivery timelines are guides only and delivery dates may be subject to change.
All orders are sent via standard post.
1. Ticket Delivery
Tickets purchased 14 or more working days in advance of the performance will be posted. Expected delivery timeline is 7 – 14 working days.
Tickets purchased less than 14 working days in advance of the performance will not be posted. Your tickets will be available for collection at the venue box office from one hour prior to the performance start time.
Tickets purchased internationally will be available for collection at the venue box office from one hour prior to the performance start time.
For Step Inside events and classes, staff will check registrant names off a class list at the beginning of the event. Please provide the name and date of birth of the individual attending the class when placing your order.
2. Merchandise Delivery
Please allow 5 – 10 working days from order, except where the product listing indicates a different time-frame. Occasionally delivery may exceed these timelines for reasons outside of our control. All orders are sent with tracking numbers; which will be sent in an email once the order is dispatched.
Express delivery typically occurs in 2 – 3 working days, though some non-metro postcodes may take longer. For orders placed on Saturdays, Sundays, and public holidays, please allow an extra business day for your delivery to arrive. All orders are sent with a tracking number, which will be sent in an email once the order is dispatched. Please note express delivery is not available to all locations or for orders in excess of 5kgs.
For international orders, please allow 14 – 30 working days for delivery of merchandise items. International orders are not trackable once dispatched.
Q. My merchandise order has not yet arrived?
A. It is important that you verify your information is correct, especially your delivery address. If the address provided is incorrect and the package is returned, you may be billed for the additional shipping charges in order for your delivery to reach you, as agreed by placing an order with us. We reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or three attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery fees incurred by us.
3. Season Package Delivery
Season Package tickets are posted from October onwards. Please allow up to 21 working days for dispatch from confirmation of order.
Q. How do I know if a ballet is suitable for my child?
A. Every child is different, and whether they’re old enough to enjoy a performance depends on a range of factors, including how long they’re able to sit happily and quietly, the time of the show, and – most importantly – the type of ballet. Please visit our Children at the Theatre page for more information on mainstage performances, ballet productions especially for children and our babes-in-arms policy.
Q. Who will be performing on the night I go to the ballet?
A. Casting details (for clearly featured roles) are published on The Australian Ballet website as soon as available for productions (generally from one week prior to opening night). Casting is subject to change without notice. Cast sheets will be distributed at each performance free of charge. The Australian Ballet makes no guarantee, whether through advertising or promotional material, that particular artists will appear in specific roles or productions. The Australian Ballet reserves the right to alter the details of any season as may be necessary.
Q. How long is this ballet? How many intervals are there?
A. Information is available on each ballet production page. Details such as running times and intervals are not always known when tickets are first on sale, so check back at a later date if the information you are after is not available yet.
Q. Do you allow the public to sit in on dress rehearsals?
A. The Australian Ballet opens some of its dress rehearsals to members of our 'Friends' organisations, who are able to purchase tickets; otherwise dress rehearsals are not available to the general public.
Q. Can I buy DVDs of The Australian Ballet’s performances?
A. We have a range of DVDs available of selected performances. Please visit our Shop to view the current range. Purchases can be made online or by calling our customer experience team on 1300 369 741.
Q. What regional coding are the DVDs?
A. All the DVDs available in our shop are coded all regions.
Q. I am having trouble using your website e.g. booking online, downloading a brochure, donating online.
A. If you are experiencing any difficulties with any part of our website, you can tell us about it online using the feedback form on the Contact Us page. If you need to speak with someone urgently, call our friendly customer experience team on 1300 369 741 Monday – Friday, 9am – 6pm, excluding Victorian public holidays.
Q. I'm having trouble reading the text on your website. How can I view it at a larger size?
A. You can increase the size of The Australian Ballet's website by holding down the control key and typing the '+' key. You can decrease the size by holding down the control key and typing the '-' sign.
Ballet as an Art Form
Q. Is being a ballet dancer a full-time job?
A. Very much so! Professional ballet dancers are like elite athletes – in constant training for the rigours of performance. Our dancers prepare for their careers from childhood, and work six days a week to polish technique, develop their artistry and hone their bodies to peak fitness. They have a short mid-year break and a longer break over the summer.
Q. What does a dancer’s working day look like?
A. Most of the dancers start their day with Pilates and body conditioning before moving on to morning class. Rehearsals take up the afternoon. If the company is in a performance period, there will be a short break before warm-up barre and the show.
Q. How many times does The Australian Ballet perform each year?
A. Around 200 times! Apart from our annual seasons in Melbourne and Sydney, the company travels to selected major cities like Adelaide, Brisbane and Perth, and regularly tours overseas. Our regional touring arm visits towns around the nation each year.
Q. How many dancers are in The Australian Ballet?
A. We maintain a troupe of around 75 dancers. Young dancers fresh from training usually enter at the lowest rank, becoming part of the corps de ballet. They may then rise through the ranks, from coryphée to soloist to senior artist to principal artist. The top rank is reserved for dancers at the peak of their technical and artistic skill.
Q. Why do the dancers wear such strange clothes in the studio – one leg warmer, tights over leotards, onesies, moon boots?
A. Away from the stage, the dancers are primarily concerned with comfort and keeping their muscles warm, which prevents injury. Dancers wearing one leg warmer are usually coddling a niggling injury in that leg. Moon boots are used to protect pointe shoes when the dancers are outside the studio. They also keep their feet warm and ready for the next rehearsal.
Q. How long does it take to make a tutu?
A. A classical tutu requires the unique skills of cutters and costumiers, who work in close consultation to produce a costume. It can take up to two weeks of solid work to produce a single tutu.
Q. How long does it take for a dancer to go en pointe?
A. Female dancers usually begin their training en pointe at the age of eleven or twelve, although this can vary. Before a dancer can begin pointe work, they must do extensive work to strengthen the feet and lower legs – otherwise they risk injury, possibly permanent.
Q. How many pointe shoes do the dancers go through?
A. The Australian Ballet goes through 7,500 ballet shoes a year (including men’s and women’s flat slippers). Of those, 5,000 are pointe shoes. The ladies also use 350 pairs of tights a year.
Q. Do men wear pointe shoes?
A. No. The only time a male dancer would ever wear pointe shoes is for a specialist character role (for instance the Ugly Sisters in some versions of Cinderella, or Bottom, who is transformed into a donkey in The Dream).
Q. Why does The Australian Ballet have pianists?
A. Our pianists accompany the dancers in class and rehearsal. Rehearsal pianists have highly specialised skills – they must be able to provide music of the appropriate speed and rhythm for the exercises devised by the artistic staff during daily class, and they must master full piano 'reductions' of complex orchestral scores in order to accompany rehearsals. Our pianists also play solo piano for performances of works like Ballet Imperial and Dyad 1929.
Q. Who does the dancers’ hair and make-up?
A. The dancers do it themselves! For specialist make-up (used for roles like Puck in The Dream and Carabosse in The Sleeping Beauty), the costume designer will often supply a drawing demonstrating how the make-up should be done, and the dancers will be given cosmetics to achieve that look. Usually, however, they buy their own make-up.
Q. What does 'chookas' mean?
A. It’s the equivalent of 'break a leg' – a way to wish performers a good show without transgressing the theatre taboo around saying 'good luck'. Where does it come from? No one really knows! It's specific to Australian dance culture.
Q. Why are all the ballet terms in French?
A. Ballet was first codified as a system of movement in the 17th-century French courts, and the terms have been handed down over generations. Even if a dancer can’t speak French, they know the universal terms for movements – so dancers are able to take morning class anywhere in the world and feel at home.
Q. Can dancers have children and still have a career?
A. At The Australian Ballet, they can. We are one of the few companies in the world to offer full-time contracts to dancers – so they have access to leave, including parental leave. Several of our female dancers – including principal artists – have left the company to have children and then returned to the stage.
Q. What happens when a dancer gets injured?
A. The Australian Ballet has a world-leading medical team that has worked wonders in injury prevention. However, just as in the highest levels of sport, sometimes injuries are unavoidable. Dancers are encouraged to report strains and niggles early, and to spend time away from performing if necessary. Dedicated rehabilitation specialists assist them to return safely to the stage.
The Australian Ballet Centre Car Park
Am I guaranteed a carpark if I pre-purchase a voucher?
Yes. In 2015 we introduced an automated car park system. This improves our ability to guarantee your space on the night. The system will automatically track how many cars have entered the car park and will display a "car park full" sign when capacity has been reached. However, with your pre-paid voucher you will be able to ignore the "car park full" sign - we will have ensured that there is still a space for you.
When will I receive my 2018 pre-paid car parking vouchers?
If purchased, you should have received your pre-paid vouchers with your Season Package tickets.
How do I use the new vouchers?
Upon entry, insert the voucher barcode into the scanner to enter the car park. The boom arm will raise after you hear a confirmation beep and entry will be granted. Proceed to the next available car space. To exit, insert the voucher barcode into the scanner and the boom arm will raise, allowing your exit. An intercom with a direct link to our car parking team is available at the entrance and exit to assist with any difficulties.
Can I use pre-paid vouchers on other nights, or only for the ballet?
Pre-paid vouchers can be booked for any day of the year, not just for performance dates.
What happens if the barcode does not work on the night?
An intercom is available at both the entry and exit gates. This will connect you directly to our car park attendants, who will be able to provide assistance.
Does my pre-paid parking voucher booking allocate a specific parking space for me and where should I park once I have entered?
If you hold a pre-paid parking voucher we allocate the correct number of spaces in our car park for you to find a space. You may park in any space in the car park that is unoccupied unless parking signage indicates otherwise.
What happens if I lose my pre-paid vouchers?
Unfortunately we are unable to replace lost car park vouchers. Should you wish to purchase another one please contact our customer experience team on 1300 369 741.
Can I use vouchers from prior years?
Old parking vouchers can no longer be redeemed for parking.
Email, Mail, SMS and Calendar Entries
Q. I want to sign up to receive email from The Australian Ballet.
A. Log in to your account at australianballet.com.au using your unique username and password and update your 'My Email Preferences'. Here you can personalise your inbox with your favourite topics like Ballet TV, Step Inside or news and promotions.
Q. I want to unsubscribe from email communications
A. If you would like to unsubscribe from email please log in to your account at australianballet.com.au using your unique username and password and update your 'My Email Preferences' to exclude some or all options. You can also unsubscribe from email communications by clicking 'Update your preferences' or 'Unsubscribe' at the bottom of all our emails. Please contact our customer experience team on 1300 369 741 if you require any further assistance.
Q. I want to unsubscribe from mail and SMS communications
A. If you would like to unsubscribe from postal mail or SMS please send an enquiry to australianballet.com.au/contact, email us at firstname.lastname@example.org or phone our customer experience team on 1300 369 741.
Q. I want to unsubscribe from The Australian Ballet's calendar entries
A. Our 'add to calendar' functionality is powered by a program called ECAL. Follow these instructions on how to unsubscribe from any calendar platform.
Q. I want to find out about your other programs.
A. We run a range of events in the cities and regional centres we visit. Please visit our Step Inside page for a current selection of special events, talks and classes. Details such as suitable ages and experience levels will be included with each event. The full program of events is launched in late summer for each upcoming year.
Q. What would be suitable for my child?
A. The Storytime Ballet series is designed especially for children aged three and up, with interactive elements, narration and a kid-friendly running time. For more information please visit australianballet.com.au/storytimeballet
Q. How can I audition for The Australian Ballet?
A. Please forward your expression of interest to email@example.com and we will forward it to the appropriate members of staff.
Q. How can I contact The Australian Ballet School?
A. General enquiries can be made on (+61) 03 9669 2807 or firstname.lastname@example.org
Q. I am interested in doing work experience at The Australian Ballet, whom should I contact?
A. Visit our Careers page for more details.
Q. Can I become a Friend of The Australian Ballet?
A. Friends of The Australian Ballet societies have been formed in most capital cities in Australia, and support The Australian Ballet by organising events, talks, rehearsal attendance and other activities which raise money to benefit the company.
Q. Can I purchase or download images of The Australian Ballet?
A. Due to copyright restrictions, we are unable to supply high resolution images to the public or allow our photos to be reproduced in any way. While our photographers hold intellectual property rights over those images, other copyright stakeholders include choreographers, costume designers, the dancers in the photographs and The Australian Ballet. For a selection of posters, cards and publications available for purchase please visit The Australian Ballet Shop.