The Australian Ballet

Season 2024 has been revealed. Explore the season.

Frequently Asked Questions

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Peace of mind promise

Book with confidence, knowing that should one of our performances or events be postponed or cancelled due to COVID-19, ticket holders who purchased through The Australian Ballet will be communicated with available options which may include exchanging to another performance, donating their ticket, requesting credit for a future purchase or requesting a refund.

For all updates regarding The Australian Ballet's response to COVID-19 view our COVID-19 ticketing policy.

Performances and season packages

For questions regarding our Season Packages and purchasing tickets for our 2024 performances, visit our dedicated Season Packages page.

Single tickets

How can I buy tickets?

Tickets may be purchased through The Australian Ballet directly at australianballet.com.au or over the phone by contacting our customer experience team.

Tickets to The Australian Ballet’s performances and events may also be purchased via the venue or the venue’s preferred ticketing partner:

  • Arts Centre Melbourne – 1300 182 183
  • Queensland Performing Arts Centre - 136 246
  • Adelaide Festival Centre – 131 246
  • Sydney Opera House – 02 9250 7111
  • TodayTix - www.todaytix.com
  • Ticketek - premier.ticketek.com.au

Some productions, such as the Australian Ballet on Tour and Storytime Ballet, may only be sold directly through the venue or the venue’s preferred ticketing partner. If a production cannot be purchased directly via The Australian Ballet, the Book Now button on The Australian Ballet’s production page will redirect to the authorised seller for that production.

When will I receive my tickets?

By default, performance and event tickets will be sent via email as a PDF attachment with the subject line 'Your tickets from The Australian Ballet'. Visit our ticket information page for expected delivery times.

Subscribers may elect to have their Season Package tickets sent by post, for a $12 Postage Fee. Posted tickets will be printed and mailed from February via Standard Post.

Do I need to pay a fee when purchasing tickets?

No booking fees are charged for online purchases made via The Australian Ballet website. Fees are applicable for purchases over the phone and when exchanging or upgrading tickets. For full details, visit our ticket information page.

If purchasing tickets for an Australian Ballet performance via an approved third-party seller (e.g. via the venue or venue’s preferred ticketing partner) their own booking fees may apply.

How do I exchange a ticket?

Tickets to The Australian Ballet’s mainstage performances in Arts Centre Melbourne, Regent Theatre or Sydney Opera House may be exchanged for another performance of the same production.

Ticket exchanges must be finalised by phone within the timeframes outlined in our Exchange Policy.

What is Mob Tix?

Mob Tix pricing is available to people who identify as being either Aboriginal, Torres Strait Islander, Māori, Pasifika or First Nations. This price type has been made available to certain performances and events at The Australian Ballet to support our commitment to equity and access.

For further details visit our ticketing information page or view our ticketing policy for terms and conditions.

Why are tickets priced differently on different days?

The Australian Ballet, like many arts organisations, may dynamically adjust ticket prices depending on demand.

Tickets purchased within a Season Package are not impacted by dynamic price changes, however, Principal Package prices do vary between Monday – Wednesday performances and Thursday – Saturday and Opening Night performances.

Are you performing Storytime Ballet this year?

Sign up to our mailing list to be one of the first to know of any new performances, events and on sale dates.

Performance information

What is the difference between the various seating reserves?

For full details on our different seating reserves at our performance venues, visit our ticket information page.

How do I know if a ballet is suitable for my child?

Visit our Children at the Theatre page for details on the suitability of our ballet productions for children, current policies for children in the theatre and our babes-in-arms policies.

Production synopsises and any applicable content advisories will be included on the production page for each production once available. While The Australian Ballet makes every effort to publish accurate content advisories at the time of purchase, for new productions content advisories may be updated closer to the performance as details of the production are finalised. In these instances, The Australian Ballet will update these details on the production page and communicate any content advisories in pre-show emails.

Who will be performing on the night I go to the ballet?

Casting details are published on The Australian Ballet website as soon as available for productions (generally from one week prior to opening night). Please note that casting is subject to change without notice at any time.

How long is this ballet? How many intervals are there?

Carmen
107 minutes including 1 interval

Études/Circle Electric
122 minutes including 1 interval

Jewels
127 minutes including 2 intervals

Oscar©
TBC - please check back at a later date

The Nutcracker
TBC - please check back at a later date

Please note that total running times are approximate and it is recommended to allow an additional 15-20 minutes when planning your evening. TBC information is updated once timings have been confirmed.

Do you allow the public to sit in on dress rehearsals?

The Australian Ballet opens some of its dress rehearsals to members of our Friends organisations, who are able to purchase tickets; otherwise, dress rehearsals are not available to the general public.

Venues

I have access requirements and need to sit in a specific area in the theatre: can you help?

We have a dedicated accessibility phone line you can call to discuss what options are available to you. Phone 1300 369 741 Monday-Friday, 9am-5pm AEST, excluding Victorian public holidays.

I am visiting the ballet for the first time and would like to know about the venue.

Please see the your visit page for venue information.

Where can I park when I come to a performance?

If your performance is at Arts Centre Melbourne, you can park in The Australian Ballet Centre's car park.
For parking options at our other performance venues, please see our your visit page.

What happens if I’m running late for the ballet?

For the comfort and convenience of all patrons, latecomers can only be admitted into the auditorium at a suitable break in the performance. Suitable breaks will vary with each production and may not be until the first interval. Latecomers may be seated in alternative seats.

Ticket refunds or exchanges will not be offered if you miss part or all of a performance due to late arrival. We strongly recommend planning your journey to ensure you arrive at the venue well in advance of the ballet's start time. Start times vary, so don't forget to check your ticket.

Merchandise

Why has my merchandise order not arrived yet?

Visit our policies page for expected delivery timeframes.

It is important that you verify that your personal information is correct, especially your delivery address. If the address provided is incorrect and the package is returned to sender, you may be billed for the additional shipping, as agreed by placing an order with us.

For more information, please read our merchandise and delivery policies.

Can I purchase merchandise in person

Our merchandise shop is online only. Visit our Shop site today to purchase your favourite Australian Ballet products all year round.

Merchandise may be available to purchase in-theatre before and during our performances. Please call our customer experience team on 1300 369 741 prior to your performance to enquire if shop items will be available to purchase.

Emails and marketing

For more information, please read our privacy policy.

I want to sign up to receive emails from The Australian Ballet

Visit our sign up page to enter your details and personalise your inbox with your favourite topics like Ballet TV, Step Inside or news and promotions.

I want to unsubscribe from email communications

If you would like to unsubscribe from email please log in to your My Account using your unique username and password and update your My Email Preferences to exclude some or all options. You can also unsubscribe from email communications by clicking Update your preferences or Unsubscribe at the bottom of all our emails. Please contact our customer experience team on 1300 369 741 if you require any further assistance.

I want to unsubscribe from mail and SMS communications

If you would like to unsubscribe from postal mail or SMS please send an enquiry at Contact Us, email us at [email protected] or phone our customer experience team on 1300 369 741.

I want to unsubscribe from The Australian Ballet's calendar entries

Our 'add to calendar' functionality is powered by a program called ECAL. Follow these instructions on how to unsubscribe from any calendar platform, which provides step-by-step details on how to navigate to the calendar app on your phone and deselect The Australian Ballet Subscribed calendar.

General

I want to find out about your other programs

We run a range of events in the cities and regional centres we visit. Please visit our Step Inside page for a current selection of special events, talks and classes. Details such as suitable ages and experience levels will be included with each event. Subscribe to the Step Inside newsletter in My Account to receive news about upcoming events and on-sale dates.

How can I audition for The Australian Ballet?

Please forward your expression of interest to [email protected] and we will forward it to the appropriate members of staff.

How can I contact The Australian Ballet School?

General enquiries can be made on (+61) 03 9669 2807 or [email protected].

I am interested in doing work experience at The Australian Ballet, whom should I contact?

Work experience opportunities will be published on our careers page once they become available. Please check regularly for any listings and details on how to apply.

How do I become a member of The Ballet Society?

The Ballet Society is located in Victoria, New South Wales and South Australia nurturing and supporting a diverse membership and community of ballet lovers, to encourage, inspire and share the appreciation of ballet. Visit their website for details on becoming a member.

Can I purchase or download images of The Australian Ballet?

Due to copyright restrictions, we are unable to supply high-resolution images to the public or allow our photos to be reproduced in any way. While our photographers hold intellectual property rights over those images, other copyright stakeholders include choreographers, costume designers, the dancers in the photographs and The Australian Ballet. For a selection of posters, cards and publications available for purchase please visit The Australian Ballet Shop.

The Australian Ballet Centre car park

For frequently asked questions about visit The Australian Ballet Centre car park page.

Ballet as an artform

For questions on Ballet, visit our dedicated Ballet FAQs page.

More questions?

If the above did not answer all of your questions, please get in touch via Contact Us or by calling our customer experience team on 1300 369 741, Monday-Friday, 9am-5pm AEST, excluding public holidays.