Q. How can I buy tickets?
A. Tickets can be purchased at australianballet.com.au, on the phone by contacting our Customer Services team on 1300 369 741, in person at The Australian Ballet Box Office or at each of our venues' Box Offices.
Tickets can be purchased through The Australian Ballet and via our partner ticketing agencies for performances at venues nationally:
Arts Centre Melbourne – 1300 369 741
Adelaide Festival Centre – 131 246
Canberra Theatre – 02 6275 2700
Capitol Theatre – 1300 558 878
Palais Theatre – 03 9525 3240
Queensland Performing Arts Centre – 136 246
Sydney Opera House – 02 9250 7111
Both The Australian Ballet Regional Tour (formerly The Dancers Company) and Storytime Ballet venue details are released at various times throughout the year. Keep an eye on our website or sign up for the latest news.
Q. Do I need to pay a fee when purchasing tickets?
A. Transaction fees apply to most ticket purchases and events. Transaction fees cover the cost of service and delivery and will only be charged once per order, regardless of how many tickets you buy. You will always be notified of applicable fees prior to the completion of your order.
Transaction fees vary based on how you purchase your ticket, while there is no fee for purchases through The Australian Ballet's website, there is a $7 fee if purchasing over the phone. Different fees apply through our partner ticketing agencies.
Q. I have already paid a transaction fee on another booking - why am I being charged again?
A. If you are enhancing your experience by purchasing a ticket to one of our special events, talks or classes directly through The Australian Ballet we will not charge you an additional transaction fee. Similarly, if you are simply adding more tickets to the same event we will not charge you a further fee over the phone or in person.
Q. How do I exchange a ticket?
A. Subscribers may exchange their tickets to all mainstage productions. Exchanges cannot be guaranteed for other ticket purchases, though we will endeavour to accommodate special requests and personal circumstances.
Exchanges can only be made for performances in the same state, must be finalised at least five (5) working days prior to the performance originally booked and are always subject to availability. Exchange fees and upgrade costs may apply. All exchange enquiries can be directed to 1300 369 741.
Q. What is a Season Package?
A. A Season Package consists of either all the ballets in a series (a Principal Package) or 3 or more ballets that you hand-pick (a Create Your Own Package). Once you purchase a Season Package you are a Subscriber to The Australian Ballet and eligible for a whole range of benefits and perks.
Q. How can I buy a Season Package?
A. Our 2018 Season will be announced later this year, and Season Packages will be on sale shortly after. Packages can be purchased on this website, on the phone by contacting our Customer Services Team on 1300 369 741 or by mailing in a booking form.
Q. When do Season Packages go on sale?
A. The 2018 Season will be announced later this year and Season Packages will go on sale shortly after..
Q. By what date do I need to renew?
A. The deadline for existing Principal Subscribers to renew their Packages (and thus keep their seats) is approximately one month after the season announcement. Any seats that have not been renewed by that date will be released for sale to new Subscribers.
Q. Is it possible to choose my seat when I book my Season Package?
A. We make every effort to accommodate seating requests. If you’re a new Subscriber, you can choose your own seat online through our “select your own seat” function (available on desktop, tablet and android coming soon to iPhone); you can also note your request on your booking form or when you speak to our one of our Customer Service Assistants (1300 369 741).
If you’re renewing your Season Package and wish to change your seat, you can submit a change request online, make a comment on your booking form or mention the request to a Customer Service Assistant when booking over the phone. Please note, we cannot guarantee that we will be able to fulfil your request, so you will be charged for renewing your original Package seats until we confirm that we can accommodate your change.
Q. I have special access requirements and need to sit in a specific area in the theatre, can you help?
A. Yes. When booking your Season Package, note your requirements in the comments field on your booking form, or in the comments box when booking online. You can also speak to our Customer Services Team on 1300 369 741.
Q. After I have purchased my Season Package, when should I expect to receive my tickets?
A. Season Packages are posted from late October onwards. Please allow up to 21 working days for dispatch. While The Australian Ballet works to dispatch tickets and merchandise as soon as possible, all delivery timelines are guides only, and delivery dates may be subject to change. All orders are sent via standard post. Orders will be posted to the shipping address nominated during purchase.
Q. Can I use my tablet or smart phone to purchase a Season Package online?
A. Yes. Our website is mobile- and tablet-friendly, and booking Season Packages on the go is quick and easy. Please note the option to "select your own seat" on a map is currently only available on desktop, tablet and android phone.
Q. Do I need to pay a fee when purchasing a Season Package?
A. Good news! If you purchase a Season Package on our website, we'll waive all transaction fees.
Otherwise, transaction fees apply to most ticket purchases and events. Transaction fees cover the cost of service and delivery and will only be charged once per order, regardless of how many tickets you buy. You will always be notified of applicable fees prior to the completion of your order.
Transaction fees vary based on how you purchase your ticket. A fee of $12 applies if purchasing over the phone and $5 if subscribing by post. Different fees are applied by our partner ticketing agencies.
Q. How do I exchange a ticket?
A. Subscribers may exchange their tickets to all mainstage productions. Exchanges cannot be guaranteed however, we will endeavour to accommodate any requests.
Exchanges can only be made for performances in the same state. They must be finalised at least five (5) working days prior to the performance originally booked, and are always subject to availability. There is an exchange fee of $3.50 per ticket and upgrade costs may apply. Exchange enquiries can be made through the website, or directed to 1300 369 741.
Q. Can I get a refund or swap my tickets?
A. There is no refund available on any tickets. Ticket exchanges are available only to Subscribers – this is one of the major benefits of purchasing a Package.
If you are unable to attend a performance, you can donate the ticket back to The Australian Ballet, thus turning it into a tax-deductible item. To donate a ticket, please call our Customer Services Team on 1300 369 741.
Q. What is the policy on refunds?
A. We follow ticketing guidelines set by Live Performance Australia, the peak body for the live entertainment industry. All sales for Season Packages and single tickets are final and refunds are not available once a booking application has been received. Season Packages cannot be used in conjunction with any other offer, discount or promotion. To read the LPA ticketing code, visit liveperformance.com.au
Q. What will be my 2017 Subscriber benefits?
A. Our partners offer Subscribers enjoy a range of year-round benefits, which vary from season to season. Take a look at our 2017 Subscriber Benefits to see the goodies on offer.
Q. Who qualifies for a Concession, Seniors or Youth/Under 30 discount?
A. We offer further discounts on Season Packages to people who hold a government-issued Pensioner Concession card, a DVA Health Card or a government-issued Seniors Card. (Seniors Business Cards are not accepted). The card number must be provided at the time of booking. People under 30 years of age also receive a further discount for selected performances; they must present ID showing age when booking. If booking online, by post or by phone, a copy of the ID must be received by our Customer Service Team before tickets can be issued.
Q. I have lost my tickets, can you issue me duplicate tickets?
A. In most cases The Australian Ballet or venue can issue a replacement Lost Ticket Voucher, but we will ask you to confirm the basic details of the booking in order to do this. Visit the venue box office on the day of your performance from one hour prior to the commencement of the ballet and they will be able to issue you with a lost ticket voucher.
Where the lost ticket is part of a group booking in one name, you will need to be able to provide the seat number, if the tickets were not booked under individual names, or provide relevant information to staff on the counter to help them locate your ticket.
Q. When do single tickets go on sale?
A. Single tickets for the 2017 Season are now on sale.
Subscribers receive a significant discount (up to 40%) on single tickets, and have exclusive access to a single ticket pre-sale.
Q. How do I exchange my ticket if I am a Subscriber?
A. Subscribers may exchange their tickets to all mainstage productions. Exchanges cannot be guaranteed however, we will endeavour to accommodate requests.
Exchanges can only be made for performances in the same state. They must be finalised at least five (5) working days prior to the performance originally booked and are always subject to availability. Exchange fees and upgrade costs may apply. All exchange enquiries can be directed to 1300 369 741.
Q. How do I know if a ballet is suitable for my child?
A. Every child is different, and whether they’re old enough to enjoy a performance depends on a range of factors, including how long they’re able to sit happily and quietly, the time of the show, and – most importantly – the type of ballet. Please visit our Children at the Theatre page for more information on mainstage performances, our ballet productions especially for children and our babes-in-arms policy.
Q. I am having trouble using your website e.g. booking online, downloading a brochure, donating online.
A. If you have any issues with any part of our website, you can tell us about it online, using the feedback form on our Contact Us page. If you need to speak with someone urgently, call our friendly Customer Services Team on 1300 369 741.
Q. Why does my Sydney package include the Capitol Theatre?
A. Between May and December 2017 the Joan Sutherland Theatre at the Sydney Opera House will be closed to enable important work to upgrade theatre machinery. This essential work will ensure that the theatre is equipped to meet the needs of the future. As a result of the closure of the Joan Sutherland Theatre during this period, The Australian Ballet’s Summer Season in November and December 2017 will take place in the majestic Capitol Theatre.
Q. Why is The Sleeping Beauty not included in my Sydney Season Package?
A. We are presenting an encore season of our smash-hit production of The Sleeping Beauty in 2017. Due to a limited number of performances in the Capitol Theatre, we are offering the season as an optional extra to your Season Package in 2017. Please book early to secure the best possible seats. If you have special access requirements or questions about seating, please contact our Customer Services Team on 1300 369 741.
Q. Why is Symphony in C only offered to Melbourne Subscribers?
A. Our Symphony in C program premiered as a Sydney-exclusive season in 2016. In 2017, we'll be sharing the program with our Melbourne audiences.
Q. How do I request a brochure, order form or booking guide?
Q. Can I pay for my Season Package in instalments?
A. The Australian Ballet offers flexible payment options so you can secure your seats today and pay in four easy credit card instalments over the course of the year. The first instalment will be charged on receipt of your Season Package, with the remaining three payments on set dates throughout the course of the year. If your payment can't be collected on the due dates, you'll be charged a $30 administrative recovery fee. Instalment payments can only be made on one credit card as four equal payments per booking.
In 2017 the installment dates are as follows:
- Friday 27 January 2017
- Thursday 27 April 2017
- Thursday 27 July 2017
Q. What do I do if I have forgotten my password or need a username?
A. Reset your password or create a new account for a new username.
Premium: These centrally positioned seats give the best views in the house, and are in the greatest demand.
A-Reserve: Excellent seats that offer a clear and unrestricted view of the stage.
B-Reserve: Very good seats, either in a less central position or further back in the theatre. They may have some slight restrictions to the view of the very sides of the stage, but this will mainly affect your view of entrances and exits rather than any crucial elements of the ballet.
C-Reserve: These seats may be located to the rear or side of the auditorium and have restricted view of some peripheral elements of the ballet. Among the lower-cost seats, these offer the best value.
D-Reserve: These seats are located in the extreme rear or sides of the theatre, and have a restricted view; however, the centre of the stage is still clearly visible.
E-Reserve: These seats are at the rear of the balcony in the State Theatre (Arts Centre Melbourne), and on the extreme sides of the loge in the Joan Sutherland Theatre (Sydney Opera House). These seats have significant sightline restrictions, and are recommended for a music-only experience.
Q. I need to sit in a specific area in the theatre: can you help?
A. Yes. When booking your Season Package, note your requirements in the comments field on your booking form or in the comments box when booking online. When purchasing single tickets, let the box office staff know.
Q. I am visiting the Sydney Opera House / Arts Centre Melbourne / Adelaide Festival Centre / Queensland Performing Arts Centre / Canberra Theatre / Capitol Theatre / Palais Theatre for the first time and would like to know about the venue.
A. Please visit the Your Visit page for venue information.
Q. Where can I park when I come to a performance?
A. For the Australian Ballet Centre Carpark, please visit our Parking in Southbank page. See the venue information above for full details on parking at each venue.
Q. What happens if I’m running late for the ballet?
A. For the comfort and convenience of all patrons, latecomers can only be admitted into the auditorium at a suitable break in the performance. Suitable breaks will vary with particular ballets and may not be until the first interval. Ticket refunds or exchanges are not available on the basis of late arrival. The Australian Ballet strongly recommends planning your journey to ensure you arrive at the venue well in advance of the ballet's start time. These vary, so don't forget to check your ticket!
While The Australian Ballet works to dispatch tickets and merchandise as soon as possible, all delivery timelines are guides only and delivery dates may be subject to change.
All orders are sent via standard post. Orders will be posted to the shipping address nominated during purchase.
1. Ticket Delivery
Tickets purchased 14 or more working days in advance of the performance will be posted. Expected delivery timeline is 7 – 14 working days.
Tickets purchased less than 14 working days in advance of the performance will not be posted. Your tickets will be made available for collection 1-hour prior to the performance start time at the venue Box Office.
Tickets purchased internationally will be available for collection 1-hour prior to the performance start time at the venue Box Office.
For Education events and classes, staff will check registrant names off a class list at the beginning of the event. Please provide name and date of birth of individual attending the class when placing your order.
2. Merchandise Delivery
Please allow 5 – 10 working days from order, except where product listing indicates a different time-frame. Occasionally delivery may exceed these timelines for reasons outside of our control. All orders are sent with tracking numbers; please contact our Customer Services Team if you need to follow up on an order.
Express delivery typically occurs in 2 – 3 working days, though some non-metro postcodes may take longer. For orders placed on Saturdays, Sundays, and public holidays, please allow an extra business day for your delivery to arrive. All orders are sent with a tracking number; please contact Customer Services if you need to follow up on an order. Please note express delivery is not available to all locations or for orders in excess of 5kgs.
Order pick up from Melbourne Ballet Centre
Items are available to collect from the Melbourne Box Office. Items should be available for pick up next day.
Please bring a copy of your order confirmation email together with valid proof of identity. If you would like someone else to collect your order on your behalf, they will need to bring a copy of the order confirmation, written permission from the person who placed the order, as well as their own valid proof of identity.
Any orders not collected within 10 days of purchase will be cancelled. A refund will then be issued, less the administration fee of $7. Please note that it may take up to 3-5 working days to credit your account.
Melbourne Box Office and Merchandise Shop
The Primrose Potter Australian Ballet Centre
Level 4, 2 Kavanagh St
Hours: Monday – Friday 9am – 5pm, excluding public holidays.
Due to unforeseen circumstances, the Box Office may be closed from time to time. Please call our Customer Services Team before your visit to confirm opening.
Retail sales are also available from this location should you wish to browse products in person.
3. Season Package Delivery
Season packages begin to be posted in October. Please allow 7 – 21 working days for delivery.
Q. How do I know if a ballet is suitable for my child?
A. Every child is different, and whether they’re old enough to enjoy a performance depends on a range of factors, including how long they’re able to sit happily and quietly, the time of the show, and – most importantly – the type of ballet. Please visit our Children at the Theatre page for more information on mainstage performances, ballet productions especially for children and our babes-in-arms policy.
Q. Who will be performing on the night I go to the ballet?
A. Casting details are published on The Australian Ballet website as soon as available for productions with clearly featured roles. Casting is subject to change without notice. Cast sheets will be distributed at each performance free of charge (for environmental reasons, one cast sheet is printed for every two patrons). The Australian Ballet makes no guarantee, whether through advertising or promotional material, that particular artists will appear in specific roles or productions. The Australian Ballet reserves the right to alter the details of any season as may be necessary.
Q. How long is this ballet? How many intervals are there?
A. Information is available on each ballet production page. Details such as running times and intervals are not always known when tickets are first on sale, so check back at a later date if the information you are after is not available yet.
Q. Do you allow the public to sit in on dress rehearsals?
A. The Australian Ballet opens some of its dress rehearsals to members of our 'Friends' organisations, who are able to purchase tickets; otherwise dress rehearsals are not available to the general public.
Q. Can I buy DVDs of The Australian Ballet’s performances?
A. We have a range of DVDs available of selected performances. Please visit our Shop to view the current range. Purchases can be made online or by calling our Customer Services Team on 1300 369 741.
Q. What regional coding are the DVDs?
A. All the DVDs available in our shop are coded all regions.
Q. My merchandise order has not yet arrived?
A. It is important that you verify your information is correct, especially your delivery address. If the address provided is incorrect and the package is returned, you may be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us and we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or three attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery fees incurred by us.
Q. I am having trouble using your website e.g. booking online, downloading a brochure, donating online.
A. If you have any issues with any part of our website you can register a customer service issue online using our feedback form on the Contact Us page. Or if you need to talk to someone, call our Customer Services Team on 1300 369 741.
Q. I'm having trouble reading the text on your website. How can I view it at a larger size?
A. You can increase the size of The Australian Ballet's website by holding down the control key and typing the '+' key. You can decrease the size by holding down the control key and typing the '-' sign.
Ballet as an art form
Is being a ballet dancer a full-time job?
Very much so! Professional ballet dancers are like elite athletes – in constant training for the rigours of performance. Our dancers prepare for their careers from childhood, and work six days a week to polish technique, develop their artistry and hone their bodies to peak fitness. They have a short mid-year break and a longer break over the summer.
What does a dancer’s working day look like?
Most of the dancers start their day with Pilates and body conditioning before moving on to morning class. Rehearsals take up the afternoon. If the company is in a performance period, there will be a short break before warm-up barre and the show.
How many times does The Australian Ballet perform each year?
Around 200 times! Apart from our annual seasons in Melbourne and Sydney (usually between five and six ballets in each city), the company travels to selected major cities like Adelaide, Brisbane and Perth, and regularly tours overseas. Our regional touring arm visits towns around the nation each year.
How many dancers are in The Australian Ballet?
We maintain a troupe of around 77 dancers. Young dancers fresh from training usually enter at the lowest rank, becoming part of the corps de ballet. They may then rise through the ranks, from coryphée to soloist to senior artist to principal artist. The top rank is reserved for dancers at the peak of their technical and artistic skill.
Why do the dancers wear such strange clothes in the studio – one leg warmer, tights over leotards, onesies, moon boots?
Away from the stage, the dancers are primarily concerned with comfort and keeping their muscles warm, which prevents injury. Dancers wearing one leg warmer are usually coddling a niggling injury in that leg. Moon boots are used to protect pointe shoes when the dancers are outside the studio. They also keep their feet warm and ready for the next rehearsal.
How long does it take to make a tutu?
A classical tutu requires the unique skills of cutters and costumiers, who work in close consultation to produce a costume. It can take up to two weeks of solid work to produce a single tutu.
How long does it take for a dancer to go en pointe?
Female dancers usually begin their training en pointe at the age of eleven or twelve, although this can vary. Before a dancer can begin pointe work, they must do extensive work to strengthen the feet and lower legs – otherwise they risk injury, possibly permanent.
How many pointe shoes do the dancers go through?
The Australian Ballet goes through 7,500 ballet shoes a year (including men’s and women’s flat slippers). Of those, 5,000 are pointe shoes. The ladies also use 350 pairs of tights a year.
Do men wear pointe shoes?
No. The only time a male dancer would ever wear pointe shoes is for a specialist character role (for instance the Ugly Sisters in some versions of Cinderella, or Bottom, who is transformed into a donkey in The Dream.
Why does The Australian Ballet have pianists?
Our pianists accompany the dancers in class and rehearsal. Rehearsal pianists have highly specialised skills – they must be able to provide music of the appropriate speed and rhythm for the exercises devised by the artistic staff during daily class, and they must master full piano “reductions” of complex orchestral scores in order to accompany rehearsals. Our pianists also play solo piano for performances of works like Ballet Imperial and Dyad 1929.
Who does the dancers’ hair and make-up?
The dancers do it themselves! For specialist make-up (used for roles like Puck in The Dream and Carabosse in The Sleeping Beauty), the costume designer will often supply a drawing demonstrating how the make-up should be done, and the dancers will be given cosmetics to achieve that look. Usually, however, they buy their own make-up.
What does “chookas” mean?
It’s the equivalent of “break a leg” – a way to wish performers a good show without transgressing the theatre taboo around saying “good luck”. Where does it come from? No one really knows! It's specific to Australian dance culture.
Why are all the ballet terms in French?
Ballet was first codified as a system of movement in the 17th-century French courts, and the terms have been handed down over generations. Even if a dancer can’t speak French, they know the universal terms for movements – so dancers are able to take morning class anywhere in the world and feel at home.
Can dancers have children and still have a career?
At The Australian Ballet, they can. We are one of the few companies in the world to offer full-time contracts to dancers – so they have access to leave, including parental leave. Several of our female dancers – including principal artists – have left the company to have children and then returned to the stage.
What happens when a dancer gets injured?
The Australian Ballet has a world-leading medical team that has worked wonders in injury prevention. However, just as in the highest levels of sport, sometimes injuries are unavoidable. Dancers are encouraged to report strains and niggles early, and to spend time away from performing if necessary. Dedicated rehabilitation specialists assist them to return safely to the stage.
Did you know …
When The Australian Ballet tours internationally, the dancers must travel on two planes, so that the precious artists of the company are not all in the sky at the one time.
The stage managers sometimes mop the specially sprung Tarkett floors on our stages with Coca Cola or a sugar-water solution to make them sticky so that the dancers’ shoes will grip the floor, reducing the danger of slips.
Formaldehyde was used for many years to give tutus their characteristic stiffness. Since it was phased out, the costume department are in constant battle against “tutu droop” as they test less toxic solvents.
The Australian Ballet Centre Car Park
Am I guaranteed a carpark if I pre-purchase a voucher ?
Yes. In 2015 we introduced an automated car park system. This improves our ability to guarantee your space on the night. The system will automatically track how many cars have entered the car park and will display a "car park full" sign when capacity has been reached. However, with your pre-paid voucher you will be able to ignore the "car park full" sign - we will have ensured that there is still a space for you.
When will I receive my 2017 pre-paid car parking vouchers?
If purchased, you should have received your pre-paid vouchers with your Season Package tickets.
How do I use the new vouchers?
Upon entry, insert the ticket barcode into the scanner to enter the car park. The boom arm will raise after you hear a confirmation beep and entry will be granted. Proceed to the next available car space. To exit, insert the ticket barcode into the scanner and the boom arm will raise allowing your exit. An intercom with a direct link to our car parking team is available at the entrance and exit to assist with any difficulties.
Can I use pre-paid vouchers on other nights, or only for the ballet?
Pre-paid vouchers can be booked for any day of the year, not just for the ballets.
What happens if the barcode does not work on the night?
An intercom is available at both the entry and exit gates. This will connect you directly to our car park attendants who will be able to provide assistance.
Does my pre-paid parking voucher booking allocate a specific parking space for me and where should I park once I have entered?
If you hold a pre-paid parking voucher we allocate the correct number of spaces in our car park for you to find a space. You may park in any space in the car park that is unoccupied unless parking signage indicates otherwise.
What happens if I lose my pre-paid vouchers?
Unfortunately we are unable to replace lost car park vouchers. Should you wish to purchase another one please contact Customer Services on 1300 369 741.
Can I use vouchers from prior years?
Old car park vouchers can no longer be redeemed for parking.
Q. I want to find out about your other programs.
A. The Australian Ballet runs a range of events in the cities and regional centres we visit. Please visit our Step Inside page for a current selection of special events, talks and classes. Details such as suitable ages and experience levels will be included with each event. The full program of events is launched in early February for each upcoming year.
Q. What would be suitable for my child?
A. The Australian Ballet has recently launched The Australian Ballet Kids Storytime Ballet. For the first time ever, children aged three and up can experience The Australian Ballet dance, dazzle and sparkle on stage in an interactive fairytale ballet, narrated and made especially for little ones. For more information please visit australianballet.com.au/storytimeballet.
Q. How can I audition for The Australian Ballet?
A. Please forward your expression of interest to firstname.lastname@example.org and we will forward it to the appropriate members of staff.
Q. How can I contact The Australian Ballet School?
A. General enquiries can be made on (+61) 03 9669 2807 or email@example.com
Q. I am interested in doing work experience at The Australian Ballet, whom should I contact?
A. Visit our Careers page for more details.
Q. Can I become a Friend of The Australian Ballet?
A. Friends of The Australian Ballet societies have been formed in most capital cities in Australia, and support The Australian Ballet by organising events, talks, rehearsal attendance and other activities which raise money to benefit the company.
Q. Can I purchase or download images of The Australian Ballet?
A. We publish regular image galleries of our productions on our website for all to enjoy. Due to copyright restrictions, we are unable to supply high resolution images to the public or allow our photos to be reproduced in any way. While our photographers hold intellectual property rights over those images, other copyright stakeholders include choreographers, costume designers, the dancers in the photographs, and The Australian Ballet. For a selection of posters, cards and publications available for purchase please visit The Australian Ballet Shop.