Gift Card Policies

Gift Cards can be purchased in any denomination above $10 over the phone.

Gift cards may be purchased in multiples of $20, $50, $100, $300 or $500 online via The Australian Ballet Shop.

Gift Cards ordered within the same transaction will generate a combined identification Code (e.g. purchasing one $20 and one $50 Gift Card in the same transaction will result in a single $70 Gift Card being issued).

There are no fees associated with purchasing a Gift Card, however, standard processing, booking or postage and handling fees will apply on redemption of Gift Cards.

The Australian Ballet only issue virtual Gift Cards which will be sent directly to the purchaser’s email address nominated at the time of purchase. Physical Gift Cards will not be sent via post regardless of the delivery method selected at the time of purchase.

It may take up to 24 hours for your Gift Card code to be generated.

If the Gift Card identification code is lost or deleted the original purchaser must contact The Australian Ballet’s customer experience team to request the voucher be resent. We cannot resend any details to the Gift Card recipient if they are not the original purchaser/account holder.

Gift Cards purchased prior to 31 March 2018 have now expired. Gift Cards purchased on or after 31 March 2018 will expire 3 years from the date of issue. Gift Cards due to expire in 2021 have been extended by one year.

Gift Card expiry dates are non-negotiable and cannot be extended. 

Expired Gift Cards cannot be redeemed. After expiration, any remaining Gift Card monies will be donated to The Australian Ballet's Education program.

Gift Cards may be redeemed online at australianballet.com.au or by phone on 1300 369 741.

Gift Cards may be redeemed for tickets for The Australian Ballet’s performances, classes and events, Season Packages, shop items and Ballet TV and other ancillary items sold directly through The Australian Ballet. 

Gift Cards may not be redeemed for tickets to performances or events sold directly through venue box offices or other agencies. This applies to mainstage performances outside of the Sydney Opera House or Arts Centre Melbourne, Regional Tour performances and many Storytime Ballet performances where tickets are sold exclusively by the Venue and/or the Venue’s chosen ticketing agency.

Gift Cards may not be redeemed for merchandise or other ancillary items sold at the Venue or by any other agencies.

Where the value of items purchased is greater than the value of the Gift Card, the difference is payable by the Gift Card holder. Where the value of items is purchased is less than the value of the Gift Card, the remaining value will be held on account by The Australian Ballet for future purchases by the Gift Card holder. Original expiry conditions will apply.

Gift Cards are not redeemable for cash and cannot be refunded.

When redeeming a Gift Card, the user must provide full contact details and must quote the unique identification code assigned to the Gift Card.

Only Gift Cards and Vouchers purchased directly from The Australian Ballet can be redeemed at The Australian Ballet.

If you have a voucher issued by a third-party company or one of our performance venues, you will need to redeem it directly with the issuing company.