The Australian Ballet

Ticketing Policies

Ticketing Terms and Conditions

The Australian Ballet adheres to the Live Performance Australia (LPA) Code of Practice for the Ticketing of Live Entertainment in Australia. The Eighth Edition of the LPA Ticketing Code of Practice: Consumer Code can be found here.

Tickets to The Australian Ballet performances, classes and events purchased through The Australian Ballet, whether online, over the phone or in-person are subject to the following terms and conditions:

1. Tickets sold by The Australian Ballet are subject to the following and any other applicable terms and conditions and to the terms and conditions, applicable to the venue of the performance.

2. Casting and programs are subject to change without notice.

3. Tickets to mainstage performances are non-refundable except in the case of a cancelled performance

4. Exchanges are only permitted for mainstage tickets. Exchanges are subject to availability.

5. Patrons arriving late will not be admitted into the auditorium until a suitable break in the performance which may not be until the first interval. Latecomers may not be seated in their ticketed seat, but in an alternate nearer an entrance where minimal disruption will be caused to seated attendees. This is at the discretion of the venue staff.

6. Photography or recording of any kind is strictly prohibited.

7. Mobile phones must be turned off before the performance.

8. The Australian Ballet and the venues in which it performs in reserve the right to refuse admission. Patrons who disrupt a performance may be removed from the venue. Patrons enter the performance venue at their own risk.

9. If applicable, proof of concession must be carried at the venue at all times and presented if requested.

10. If a ticket is transferred then the attendee must be eligible for any applicable concession, or an upgrade must be paid by contacting the customer experience team on 1300 369 741 by no later than 3 pm the business day before Wednesday matinee, weekend and public holiday performances and by 10 am on the day of for all other performances, or at the venue box office.

11. Tickets to The Australian Ballet’s performances and events may not be sold for above 110% of the original purchase price, that is the price printed on the face of the ticket. This is in line with NSW and Victorian State Anti-Scalping Legislation.

12. Irrespective of age all patrons must hold a ticket for the performance unless attending a designated babe-in-arms performance, where children aged under 2 years are admitted free of charge, providing they are seated on the lap of an accompanying adult.

Tickets purchased through third parties are subject to the terms and conditions outlined by those parties which may differ from those outlined below.

TodayTix, Classictic, Luxury Escapes, Sydney Visitor Centres, and our venues and their ticketing agencies are authorised third party ticket sellers of The Australian Ballet.

Attendees must also abide by the terms and conditions of the venue in which the performance is held. Please refer to the venue’s conditions of entry:

Sydney Opera House

Arts Centre Melbourne

Adelaide Festival Centre

Margaret Court Arena


Ticketing policy

Ticket refunds

Tickets to The Australian Ballet's events and performances are non-refundable except in the case of a cancelled performance

Ticket exchanges

Ticket exchanges can be made for mainstage productions performed at the Arts Centre Melbourne and Sydney Opera House.

Exchanges are available via The Australian Ballet only.

All exchanges are subject to availability.

Exchanges can only be made for performances within the same production and must be finalised prior to the performance. No exchanges will be offered for missed performances or once the performance has passed.

Subscribers are entitled to fee-free exchanges via The Australian Ballet only.

If exchanging in tickets with a higher value, upgrade fees may apply for changes of day, city, price type, or reserve. If exchanging into a ticket of a lower value, the price difference will not be refunded.

Exchange fees may apply for non-subscriber ticket holders.

If you are exchanging tickets that you did not originally purchase, you may be required to contact the original ticket holder to connect your accounts. For more information please contact our customer experience team.

Exchanges are available via The Australian Ballet up until 3pm the business day before for performances on weekends, public holidays and Wednesday matinees; and by 10am the business day of all other performances. We are unable to process any requests submitted after this time.

Once an exchange has been finalised, your original e-tickets will no longer be valid and should be deleted. New e-tickets will be sent via email.

Exchanges can be made by calling our customer experience team on 1300 369 741 9am - 5pm Monday - Friday AEST, excluding public holidays.

Ticket resale

Tickets to The Australian Ballet’s performances and events may not be sold for above 110% of the original purchase price, that is the price printed on the face of the ticket. This is in line with NSW and Victorian State Anti-Scalping Legislation.

If you are found to be re-selling tickets for above 110% of the original purchase price, The Australian Ballet reserves the right to void the ticket in question.

If you attend a performance or event held by The Australian Ballet with a ticket(s) purchased via an unauthorised re-seller such as Ticketmaster Resale, Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia, Queen of Tickets, or similar, you may be refused entry to the event, if they do not comply with The Australian Ballet or Authorised Seller’s (e.g. Venue) Ticket Resale Policy.

Donating tickets

Tickets that cannot be used may be given back to The Australian Ballet as a charitable donation. A tax receipt will be issued for the value of the ticket price.

Tickets for donation must be returned to The Australian Ballet by 3pm the business day before for performances on weekends, Victorian public holidays and Wednesday matinees; and by 10am the day of for all other performances.

Ticket upgrades

If a ticket sold at a concession rate is to be used by a patron not eligible for the same concession, the difference between the concession and new rate must be paid by the ticketholder. If a full-priced ticket is to be used by a concession holder, the difference in price cannot be refunded.

This upgrade may be carried out via the venue box offices, or by contacting The Australian Ballet customer experience team on 1300 369 741.

Upgrades arranged over the phone must be completed by 3pm the business day before for performances on weekends, public holidays and Wednesday matinees; and by 10am the day of for all other performances.

Tickets purchased through third-party agents and venues

The Australian Ballet can only process ticket change requests for tickets purchased directly through The Australian Ballet.

If you require any amendments to your ticket, you must contact the company you originally purchased your ticket with to discuss what options are available to you.

Advertised ticket prices

Ticket prices are correct at time of quotation or publication and are subject to change at any time without notice.

While The Australian Ballet makes every effort to ensure that prices on our website are accurate, errors may occur. If we discover an error in the price of tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or have your order cancelled. If you choose to cancel after you have already paid the incorrect ticket price for the tickets, you will receive a full refund.

Dynamic pricing

Ticket prices may be dynamically adjusted, either up or down, based on real-time market demand and without notice.

Presales, offers and discount pricing

From time to time The Australian Ballet offers our customers special discounts, promotions, and other opportunities. If applicable, relevant proof of entitlement must be provided when booking. This may be in the form of a password or specific promotion code.

Each code is unique to the promotion and should be entered in the promo code box when purchasing a ticket on The Australian Ballet’s website or quoted to the customer experience assistant, at the time of booking and exactly as it appears in the offer/promotion.

Unless otherwise stated, promo codes issued by The Australian Ballet are valid for sales through The Australian Ballet only.

Partial refunds will not be given on tickets previously purchased at full price.

School and group bookings

School and Group Bookings discounts are not available for all events and performances.

Bookings can be reserved for payment by invoice. Payment must be finalised in full no later than six weeks prior to the performance date. Failure of payment by this deadline may result in the seats being released for general sale.

Bookings can be arranged over the phone by our customer experience team only.

For details on group offers and discounts, please visit our Ticket Information page.

Ticket price types and concessions

A variety of price types are available for season packages and single tickets. To view our full list of available concession types, visit our Price Types and Concessions page.

Proof of concession valid at the time of purchase must be provided when purchasing tickets. Tickets may not be issued until proof of concession has been received via email.

Venue staff may check concession identification upon entry to the venue, so please ensure you have valid concession identification on hand when attending performances. Where valid concession identification cannot be produced, an upgrade to the full-price ticket in that seating reserve will be required.

Available concessions may vary between performances and venues, may be based on purchases as either a season package or single ticket and may change at any time without notice

The Australian Ballet supports the National Companion Card Scheme. For more information about the scheme, visit companioncard.vic.gov.au.

Ticket fees

Some service fees apply when booking or exchanging tickets to performances by The Australian Ballet to cover the processing costs associated with the transaction. 

Please note: Different fees may apply through our venue box offices or partner ticketing agencies Please check with individual selling agencies to find out more about their fees.

All fees are subject to change without notice.

View our current ticket fees on our Ticket Information page.

Sydney Opera House security fee:

In 2018, the Sydney Opera House introduced enhanced procedures to ensure the safety and security of audiences, including bag checks and electronic screening. A security fee of $2.50 per ticket has been absorbed into the ticket price for performances held at this venue.

Peace of mind promise

Book with confidence, knowing the following policies apply should COVID-19 restrictions interrupt our performance schedule.

If a performance is postponed or cancelled due to COVID-19, ticket holders who purchased through The Australian Ballet will be communicated with available options which may include exchanging to another performance, donating their ticket, requesting credit for a future purchase or requesting a refund.

For tickets purchased via one of our performance venues or a third-party ticket agent, you will receive communication directly from the company regarding options available to you.

Covid-19 ticketing policy

All ticket purchases are subject to agreement to the The Australian Ballet's Ticketing Terms and Conditions and the venue’s terms and conditions in which the performance or event is held. The Australian Ballet adheres to the Live Performance Australia (LPA) Code of Practice for the Ticketing of Live Entertainment in Australia.

What if I am feeling unwell before the performance/class?

All visitors should make a reasonable assessment of their health status before attending the performance venue or a studio class. If you have COVID-19, are displaying symptoms of COVID-19, or are required to self-isolate due to public health directions please contact us on 1300 369 741 prior to the commencement of the event.

If you suspect infection after attending any event, please contact the DHHS Coronavirus 24-hour hotline (1800 675 398) followed by our customer experience team as soon as possible.

Are there COVIDSafe restrictions at the performance/class venue?

All visitors must adhere to each venue’s conditions of entry and COVID-19 policies. Please refer to the venue's entry conditions for the latest updates prior to your visit. Links below.

Arts Centre Melbourne

Plan Your Visit

Conditions of Entry

Keeping safe at Arts Centre Melbourne

For Ticketing information and enquiries - 1300 182 183 or [email protected]

Sydney Opera House

Plan Your Visit

Conditions of Entry

Keeping safe at the Sydney Opera House

For Ticketing information and enquiries - 02 9250 7777 or [email protected]

Adelaide Festival Centre

Plan Your Visit

Conditions of Entry

Keeping safe at Adelaide Festival Centre

For Ticketing information and enquiries - please call 131 246

Primrose Potter Australian Ballet Centre

Please make use of the hand sanitiser stations available and maintain physical distance where possible.

For Ticketing information and enquiries - 1300 369 741 or [email protected]

More questions?

If the above doesn't answer all your questions you can contact our Customer Experience Team via our Contact Us page or by calling 1300 369 741 Monday to Friday, 9am to 5pm AEST, excluding public holidays.

Vouchers policy

Parking vouchers

Subscribers (current Season Package holders) may pre-purchase discounted parking vouchers for the Primrose Potter Australian Ballet Centre Car Park with their subscription.

Parking vouchers should be treated as cash. Lost parking vouchers are not able to be replaced. 

Replacement and/or additional parking vouchers may be purchased in-season over the phone, by calling our customer experience team on 1300 369 741.

Parking vouchers are not date specific and may be used year-round, not just for performance dates.

Parking vouchers will expire on 31 December on the year of purchase or once they have been used. Expired parking vouchers cannot be exchanged or extended. Parking vouchers purchased in 2020 and 2021 have been extended and will be redeemable until 31 December 2022.

The Australian Ballet Centre Car Park is open 6am to 1 am, except Sundays (9am to 11pm).

Visit The Australian Ballet Centre Car Park for more information or view their Frequently Asked Questions page.

Program vouchers

Subscribers may pre-purchase discounted program vouchers with their subscription.

Vouchers purchased in 2020 and 2021 may be used during 2022.

Program vouchers should be treated as cash. Lost program vouchers are not able to be replaced.

Replacement and/or additional program vouchers may be purchased in-season over the phone, by calling our customer experience team on 1300 369 741.