COVID-19 Updates

Impacted Performances

Last Updated: 29 October 2021

Melbourne 2021 Seasons

New York Dialects has had to be cancelled and due to rescheduling conflicts will not be returning in 2022
Romeo & Juliet is postponed to 2022
Harlequinade is postponed to 2022
Anna Karenina is postponed to 2022
DanceX has been postponed until further notice
Ticket holders have been notified of these changes via email. 

Sydney 2021 Seasons

Romeo & Juliet is postponed to 2022
Harlequinade has had to be cancelled and due to rescheduling conflicts will not be returning in 2022
Ticket holders have been notified of these changes via email.


Tickets to Postponed 2021 Performances:

Ticket holders' tickets for our postponed 2021 performances will automatically be updated to reflect their new 2022 performance date. They will retain their same allocated seats unless a change request has been submitted.
No actions are required if you are happy to attend the new date.

All ticket change requests and refunds for our postponed 2021 performances must be submitted to The Australian Ballet customer experience team no later than 5 December 2021. Requests received after this date may not be able to be carried out. 

Celebration Gala 2021
Our recently announced Celebration Gala performances in Sydney and Melbourne will be going ahead as scheduled. 

TICKETING INFORMATION

COVID-19 Ticketing Policy

In addition to The Australian Ballet's Ticketing Terms and Conditions, the venue’s terms and conditions in which the performance or event is held, and in keeping with policies outlined in the (LPA) Live Performance Australia agreement, the following policies apply when purchasing a ticket via The Australian Ballet’s website and/or attending a performance or event. 

GENERAL

When booking a ticket via The Australian Ballet you must provide; Full name, Address and Email address and/or phone number. 

So that we may contact you regarding any updates or changes to your performance, please ensure your contact details are up to date through the My Account section of our website or by contacting our customer experience team. 

The Australian Ballet customer experience team is contactable on 1300 369 741 Monday to Friday, 9am to 5pm AEST, excluding public holidays. 

 

ON THE DAY OF THE PERFORMANCE

Ticketholders must not attend performances/events if they are: 

  • Experiencing any COVID-19 symptoms including fever, cough, sore throat, fatigue, shortness of breath, runny nose, or loss of taste or smell; or 
  • Required to self-isolate under laws aimed at reducing the spread of COVID-19: or
  • Diagnosed as having COVID-19: or
  • A known close contact with a confirmed case of COVID-19: or
  • Unable to attend due to Government-mandated border closures or travel restrictions.  

If these apply to you or any member of your booking party, please contact us as soon as possible prior to your performance to arrange your preferred changes to the ticket.

We encourage all audience members to download and register their details using the COVIDSafe app.

All audience members must adhere to each venue’s conditions of entry and COVID-19 policies, which may include mandatory mask-wearing and providing proof of COVID vaccinations upon entry. Please refer to the venue's entry conditions for the latest updates. 

If you suspect infection after attending any event, please contact the DHHS Coronavirus 24-hour hotline (1800 675 398) followed by our customer experience team as soon as possible. 


POSTPONED OR RESCHEDULED PERFORMANCES 

If a performance or event is postponed as a result of COVID-19, the Head Booker/Subscriber will be notified via the email address on their account and will be offered the following options; 

  • Keep hold of your tickets to retain your current seats for the rescheduled performance date. We will notify you as soon as possible once the new date has been confirmed   
  • Donate the cost of your ticket back to The Australian Ballet 
  • Exchange to another performance of the same production (if available) once the new performance dates have been announced 
  • Return the cost of your ticket to be kept as your Australian Ballet credit to use towards a future purchase with The Australian Ballet  
  • Refund the cost of your ticket to your original payment method 

 

PERFORMANCE AND EVENT CANCELLATIONS 

If a performance or event is cancelled due to Government directives in response to COVID-19, the Head Booker/Subscriber will be notified via the email address on their account and will be offered the following options; 

  • Donate the cost of your ticket back to The Australian Ballet 
  • Exchange to another performance of the same production (if available) 
  • Return the cost of your ticket to be kept as your Australian Ballet credit to use towards a future purchase with The Australian Ballet  
  • ​Refund the cost of your ticket to your original payment method  

 

TICKET EXCHANGES, DONATIONS, CREDITS AND REFUNDS  

All ticket change requests must be submitted by the Head Booker/Subscriber or a registered co-subscriber.  

Ticket changes must be arranged prior to the performance start time. No refunds, Australian Ballet credits or exchanges will be offered for missed performances or once the performance has passed.  

All ticket changes including exchanges, donations, credit requests and refunds must be submitted no later than 3pm the business day before for Wednesday matinees, weekend and Victorian public holiday performances, and 10am on the day of for all remaining performances or events. We are unable to process any change requests after these times. 
 

Exchange Requests:

Exchanges are available via The Australian Ballet only.

All exchanges are subject to availability.

Subscribers are entitled to fee-free exchanges via The Australian Ballet. Ticket upgrade fees may apply for changes of day, city, price type, or reserve.   

Exchange fees may apply for non-subscriber ticket holders. 

Australian Ballet Credit Requests:

Requests for Australian Ballet credit will be applied to the Head Booker/Subscriber's account. 

Australian Ballet credit can be used for future purchases via The Australian Ballet only.  

Refund Requests:

Refunds will be attempted within 14 business days of the request to the original payment method used to purchase the tickets unless we are otherwise notified.  

It is the ticketholder's responsibility to ensure we have been notified of any changes to the original payment method that may prevent or delay their refund from being processed within this time. 

Tickets purchased using a Gift Card will be refunded as a new Gift Card and cannot be refunded as cash. 

 

 

THE BELOW CONDITIONS ARE NOT ELIGIBLE FOR A REFUND OR AUSTRALIAN BALLET CREDIT UNDER OUR COVID-19 POLICY 

  • You are well and do not wish to attend an event due to fears of exposure to COVID-19; or 
  • You are unwell and do not attend an event (other than due to COVID-19 illness or symptoms); or 
  • You are a ticket holder from a group at a higher risk of COVID-19; or 
  • You are denied entry into the event for reasons which were disclosed to the ticket holder in the ticket terms and conditions at the time of sale. These reasons may include (but not be limited to) non-compliance with mandatory mask-wearing or unwillingness to provide personal contact information when requested; or 
  • You attend the performance or event and subsequently, leave partway through due to feeling unwell 

You may still exchange or donate your ticket prior to the applicable cut off times.  

THIRD-PARTY & VENUE TICKETS

Tickets purchased via a third-party seller or one of our performance venues cannot be exchanged, donated, credited or refunded by The Australian Ballet. You must contact the company directly that you originally purchased your tickets from to discuss what options are available to you. 

COVID SAFE TICKETING PROCEDURES

In an effort to allow for an effective response to COVID safe Government directives, we have developed the following COVID safe ticketing procedures: 

1. Physical tickets are no longer available and instead will be sent by email at least two weeks prior to the performance. 

2. If social distancing is required or capacity limits are introduced, ticket holders will be re-seated in the following order; 

  • Principal Package Holders 
  • Create Your Own Package Holders 
  • Single Ticket Buyers  

3. Information regarding any ticket changes, including replacement tickets if required, will be sent to the Head Booker/Subscriber's email address on their account. 

4. If seating changes are required to accommodate social distancing, the following policies will apply; 

  • If a seating downgrade is required, the difference between the ticket costs will be refunded to the payment method used for the original purchase 
  • If a seating upgrade is required, the additional cost will not be charged 
  • Where possible, tickets within the same booking will be seated together. Tickets purchased separately will be seated in line with our reallocation procedure in point 2. above. Individual seating requests cannot be accommodated. 
  • Accessibility needs will be accommodated where possible. Please indicate accessibility requirements at the time of booking your tickets. 
COVID-19 Ticketing Policy

Frequently Asked Questions

My performance has been postponed, what do I need to do?
Nothing. Your ticket will automatically be updated to be valid for the new date of your performance. You will retain your same seats and no further action is required. If the new date doesn't work for you, you can contact our customer experience team to exchange, donate, credit or refund your ticket. 
 

My performance has been cancelled, what do I need to do?
You will need to contact us to let us know your preferred action with the cost of your ticket. Use the form on our Contact Us page to let us know if you wish to; keep the credit on account for a future purchase with The Australian Ballet, donate the cost of your ticket to The Australian Ballet or have the cost of your ticket refunded back to the original method of payment. 
 

Will I be able to retain my Principal Package seating? 
Most season package seating will be available to renew in a standard theatre setting. All Melbourne performances in 2022 will require a large orchestra pit configuration. If your Principal Package seating is usually located in Rows A or B of the stalls at Arts Centre Melbourne you will be provided with alternative seating for 2022.
If social distancing is required based on Government directives your seats will be subject to change. You will be notified of this as soon as possible following a Government directive.

See our COVID Safe Ticketing Procedures above for further information. 
 

If my seats need to change due to social distancing, will I keep my seat for future seasons? 
Seating changes required for social distancing or capacity limits will be processed on a ballet-by-ballet basis and will not impact your ongoing renewable season package seating.  
 

What if Government-mandated travel restrictions prevent me from attending the ballet? 
If Government-mandated border closures or travel restrictions prevent you from attending the ballet, and you have notified us within the required timeframes prior to the performance, you may either; exchange your ticket, donate your ticket, cancel your ticket for Australian Ballet credit or cancel your ticket for a refund.  

Exchanges and other ticket change requests are subject to the conditions as laid out in the Ticket Exchanges, Donations, Credits and Refunds section above.  
 

What if I am sick on the day of the performance? 
Ticketholders must not attend a performance/event if they are experiencing any COVID-19 symptoms including fever, cough, sore throat, fatigue, shortness of breath, runny nose, or loss of taste or smell. 
If these apply to you or any member of your booking party, please contact us prior to your performance to arrange your preferred changes to the ticket.  

Please view the Ticket Exchanges, Donations, Credits and Refunds section above for all available ticket change options.  
 

What is being done to keep audiences safe? 
To allow for an effective response to COVID safe Government directives we have developed COVID safe ticketing procedures (see above) and updated our ticketing policies. Refer to our Safety at the Ballet page for more details.  
 

If social distancing is in place, can I continue to sit with my group? 
Social distancing will be dependent on Government directives. We cannot accommodate requests to seat separate booking groups together. 
 

I am a companion cardholder who attends with a companion, will we be able to sit together if social distancing is in place? 
Yes, companion cardholders and their companions will be seated together if social distancing is in place. 
 

Will the dancers be required to distance on stage? 
We’re working hard with health advisors and government authorities to make sure our performances are safe for our audiences, orchestra, dancers, and crew. Our dancers and staff are working under strict guidelines that ensure we present ballets in a COVID safe way, while still permitting partnering and close contact on stage. 
 

What if I am sick on the day of my Studio class? 
Ticketholders must not attend Studio Classes if you are experiencing any COVID-19 symptoms including fever, cough, sore throat, fatigue, shortness of breath, runny nose, or loss of taste or smell. 
If these apply to you or any member of your booking party, please notify our customer experience team prior to your class. 

COVID-19 Ticketing Policy

Venue Policies

In addition to our terms and conditions and the above COVID-19 Ticketing Policy, each venue’s conditions of entry and COVID-19 policies apply.

Visit our Safety at the Ballet page for updated information from each of our performance venues, including conditions of entry and keeping safe at the venue. 

More Questions?

If the above doesn't answer all your questions you can contact our Customer Experience Team via our Contact Us page or by calling 1300 369 741 Monday to Friday, 9am to 5pm AEST, excluding public holidays.