Am I guaranteed a carpark if I pre-purchase a voucher ?
Yes. In 2015 we introduced an automated car park system. This improves our ability to guarantee your space on the night. The system will automatically track how many cars have entered the car park and will display a "car park full" sign when capacity has been reached. However, with your pre-paid voucher you will be able to ignore the "car park full" sign - we will have ensured that there is still a space for you.
How do I use the new vouchers?
Upon entry, insert the ticket barcode into the scanner to enter the car park. The boom arm will raise after you hear a confirmation beep and entry will be granted. Proceed to the next available car space. To exit, insert the ticket barcode into the scanner and the boom arm will raise allowing your exit. An intercom with a direct link to our car parking team is available at the entrance and exit to assist with any difficulties.
Can I use pre-paid vouchers on other nights, or only for the ballet?
Pre-paid vouchers can be booked for any day of the year, not just for the ballets.
What happens if the barcode does not work on the night?
An intercom is available at both the entry and exit gates. This will connect you directly to our car park attendants who will be able to provide assistance.
Does my pre-paid parking voucher booking allocate a specific parking space for me and where should I park once I have entered?
If you hold a pre-paid parking voucher we allocate the correct number of spaces in our car park for you to find a space. You may park in any space in the car park that is unoccupied unless parking signage indicates otherwise.
What happens if I lose my pre-paid vouchers?
Unfortunately we are unable to replace lost car park vouchers. Should you wish to purchase another one please contact our customer experience team on 1300 369 741.
Can I use vouchers from prior years?
Old car park vouchers can no longer be redeemed for parking.
Can I park in a reserved space?
You are welcome to park in spaces signed 'Reserved' in red outside the hours of 6am – 6pm Monday to Friday. No parking is allowed in spaces that are signed '24 hours, 7 days' in yellow at any time.