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The Australian Ballet customer experience team provides the following information to ensure your ticket-buying experience is as simple as possible. If the below information doesn't answer your question, please visit our Contact Us page.
Ticketing terms and conditions
Tickets to The Australian Ballet’s events are sold by The Australian Ballet and third parties including ticketing agents and venue box offices. For full ticketing terms and conditions, please read our ticketing policies page.
Subscriber tickets are sent 1 week prior to the opening night performance, along with any purchased souvenir program vouchers.
Tickets are sent from [email protected].
Subscribers who opt to have their 2024 Season Package tickets printed and posted, please note that tickets will be printed and mailed out in late February 2024.
Performance and Step Inside event tickets
Tickets are sent 48-hours prior to the performance/event from [email protected].
Livestream on Ballet TV events
Access links to the live stream are sent via email from 48-hours prior to the live event. Once the event has commenced, you should receive your access links up to 15 minutes after purchase.
Emails are sent from [email protected].
If you have upgraded your seats or exchanged your tickets to another performance, please ensure you bring with you the latest version of the ticket as the old ones will no longer scan when presented at the venue.
Please ensure you check your spam, junk and promotions folders for our emails and ensure that your email address is updated in your My Account so that we have the correct address to send your tickets to.
We understand that flexibility is important and circumstances may change. Ticket holders who purchased via The Australian Ballet may request to exchange their upcoming performance tickets to another date of the same production, subject to availability and prior to the exchange closure time for the performance.
Subscribers are entitled to free exchanges into the same seating reserve at no additional cost for the same production. Additional costs may apply if a change in seating reserve is requested.
All other ticket holders may be required to pay an exchange fee plus any additional costs associated with their seating request.
For more information and full terms and conditions on exchanges, please refer to our ticketing policies.
Tickets to The Australian Ballet's events and performances are non-refundable except in the case of; a cancelled performance, for instances outlined in the (LPA) Live Performance Australia agreement or our COVID-19 ticketing policy.
For full terms and conditions on refunds, read our ticketing policies.
National Companion Card Scheme
The Australian Ballet supports the National Companion Card Scheme. For more information about the scheme, visit companioncard.gov.au. To book a Season Package using a Companion Card, please contact The Australian Ballet customer experience team on 1300 369 741 and press 1 to be placed in the dedicated access booking queue.
What is Mob Tix?
To create opportunities and accessibility for Aboriginal and Torres Strait Islander communities to attend our 2023 performances, The Australian Ballet has introduced a Mob Tix price type for our Mainstage performances in 2023, subject to availability.
Who is eligible for Mob Tix pricing?
Aboriginal and Torres Strait Islander people from Australia are eligible to use the Mobtix price type, as well as Māori, Pasifika and First Nations people from other countries.
How do I access Mob Tix prices?
When selecting your seats for a performance, select the Mob Tix price type from the available options.
Allocation for the Mob Tix price type is limited and subject to availability. Once allocation has been exhausted for a price reserve and performance, the price type will no longer be available when selecting your seat.
Terms and conditions are available to view on our ticketing policies page.
Seating reserve guide
Price reserves are based on the quality of the view. They are intended to be a guide of the view you can expect from varying positions within the theatre and are no guarantee of your actual viewing experience. The quality of view and level of restrictions can vary depending on the theatre and the staging of the particular performance.
Premium: Centrally positioned seats that give the best views.
A reserve: Excellent seats that offer clear and unrestricted views.
B reserve: Very good seats that are more distant from the stage and/or have some restrictions on side-of-stage views.
C reserve: These seats may be positioned further from the stage and/or have restricted views of some peripheral elements of the ballet.
D reserve: These seats are located in the extreme rear or sides of the theatre, and have a restricted view; however, the centre of the stage is still clearly visible.
E reserve/Restricted view: These seats have significant sightline restrictions and are recommended for a music-only experience.
Lost tickets may be resent by email as a PDF attachment.
Please contact the customer experience team to have your ticket resent to you. If you are not the original purchaser, please contact the Head Booker to have your accounts linked or the tickets resent to their email address. Please note that resending tickets by email will void any tickets that may have already been received or distributed and will not be accepted as a valid ticket for entry into performances/events.
Ticket holders who purchased through a venue box office or other booking agency should contact that agency to determine the procedure for lost tickets.
If a ticket sold at a concession price type is to be used by an attendee not eligible for the same concession, the difference between the ticketed concession and new rate must be paid by the ticketholder. If a full-priced ticket is to be used by a concession holder, the difference in price cannot be refunded.
This upgrade may be carried out in advance by contacting The Australian Ballet customer experience team on 1300 369 741 no later than 3pm the business day prior for performances on weekends, Wednesday matinees or Victorian public holidays, or 10am the day of for all other performances. Upgrades requested after this time can be completed at the venue box office from one hour prior to your performance subject to availability.
For full terms and conditions on upgrades, read our ticketing policies.
Single ticket purchases:
- $0 for online bookings
- $10 for phone bookings
- $0 for online bookings
- $12 for phone bookings
Ticket exchange fees:
- $0 for Season Package subscribers
- $10 per ticket for non-subscribers
Please note that additional upgrade fees may apply for change of city, venue or price reserve for all customers.
School and group bookings
School group bookings
School groups may be entitled to one complimentary supervising adult ticket for every 10 full-price tickets purchased.
Please note, school group booking discounts are not available for all events.
Payment for school group bookings can be reserved by invoice and must be finalised no later than six weeks prior to the performance date.
Groups of 10 or more may be entitled to a discount of 10% off the standard Adult Rate.
Please note, group booking discounts are not available for all events.
Payment for group bookings can be reserved by invoice and must be finalised no later than six weeks prior to the performance date.
To arrange a group or school group booking, contact our customer experience team on 1300 369 741 9am - 5pm Monday - Friday AEST, excluding Victorian public holidays.
Third-party and venue tickets
As well as directly through The Australian Ballet, we also sell tickets to our Mainstage performances via approved Third-Party Agents and at our performance venues.
For queries or ticket change requests for tickets not purchased directly through The Australian Ballet, you must contact the company you originally purchased your tickets with to discuss what options are available to you.
For more information and to view our ticket resale policy, please view our ticketing policies.