Welcome – we're here to help
The Australian Ballet customer experience team provides the following information to ensure your ticket-buying experience is as simple as possible. If the below information doesn't answer your question, please visit our Contact Us page.
Ticketing terms and conditions
Tickets to The Australian Ballet’s events are sold by The Australian Ballet and third parties including ticketing agents and venue box offices. For full ticketing terms and conditions, please read our ticketing policies page.
Mainstage Performances - Tickets will be sent via email two weeks prior to the performance as a PDF attachment with the subject line 'Your Tickets'.
Step Inside events - Tickets will be sent via email two weeks prior to the event along with any Mainstage performance tickets, as a PDF attachment with the subject line 'Your Tickets'.
Bodytorque Live - Tickets will be sent via email 48hr prior to the performance as a PDF attachment with the subject line 'Your Tickets'.
Live on Ballet TV events - Access links will be sent via email 48 hours before the live performance with full information on how to view the stream and a unique link to watch the ballet.
Ensure that your email address is updated in your My Account so that we have the correct address to send these to.
Tickets to Postponed Performances
All tickets purchased before November 2021 will be reissued via email with up-to-date performance info. Please ensure you bring along your newest version of the tickets as the old ones will no longer scan when presented at the venue.
If you have upgraded your seats or exchanged your tickets to another performance, please ensure you bring with you the latest version of the ticket as the old ones will no longer scan when presented at the venue.
Ticket exchanges can be made for mainstage productions performed at the Arts Centre Melbourne and Sydney Opera House.
Exchanges are available via The Australian Ballet only.
All exchanges are subject to availability.
Exchanges can only be made for performances within the same production and must be finalised prior to the performance. No exchanges will be offered for missed performances or once the performance has passed.
Subscribers are entitled to fee-free exchanges via The Australian Ballet only.
If exchanging into tickets with a higher value, upgrade fees may apply for changes of day, city, price type, or reserve. If exchanging into a ticket of a lower value, the price difference will not be refunded.
An exchange fee of $10 per ticket applies for non-subscriber ticket holders.
Exchanges are available via The Australian Ballet up until 3pm the business day before for performances on weekends, public holidays and Wednesday matinees; and by 10am the business day of all other performances. We are unable to process any requests submitted after these times.
If you are exchanging tickets that you did not originally purchase, you may be required to contact the original ticket holder to connect your accounts. For more information please contact our customer experience team.
Exchanges can be made by calling our customer experience team on 1300 369 741 9am - 5pm Monday - Friday AEST, excluding Victorian public holidays.
For full terms and conditions on exchanges, read our ticketing policies.
Tickets to The Australian Ballet's events and performances are non-refundable except in the case of; a cancelled performance, for instances outlined in the (LPA) Live Performance Australia agreement or our COVID-19 ticketing policy.
For full terms and conditions on refunds, read our ticketing policies.
Ticket price types and concessions
A variety of price types are available for tickets to mainstage performances. View a full list on our price types and concessions page.
National Companion Card Scheme
The Australian Ballet supports the National Companion Card Scheme. For more information about the scheme, visit companioncard.gov.au. To book a Season Package using a Companion Card, please contact The Australian Ballet customer experience team on 1300 369 741 and press 1 to be placed in the dedicated access booking queue.
School and group bookings
School group bookings
School groups may be entitled to one complimentary supervising adult ticket for every 10 full-price tickets purchased.
Please note, school group booking discounts are not available for all events.
Payment for school group bookings can be reserved by invoice and must be finalised no later than six weeks prior to the performance date.
Groups of 10 or more may be entitled to a discount of 10% off the standard Adult Rate.
Please note, group booking discounts are not available for all events.
Payment for group bookings can be reserved by invoice and must be finalised no later than six weeks prior to the performance date.
To arrange a group or school group booking, contact our customer experience team on 1300 369 741 9am - 5pm Monday - Friday AEST, excluding Victorian public holidays.
Seating reserve guide
Price reserves are based on the quality of the view. They are intended to be a guide of the view you can expect from varying positions within the theatre and are no guarantee of your actual viewing experience. The quality of view and level of restrictions can vary depending on the theatre and the staging of the particular performance.
Premium: Centrally positioned seats that give the best views.
A reserve: Excellent seats that offer clear and unrestricted views.
B reserve: Very good seats that are more distant from the stage and may have some restrictions on side-of-stage views.
C reserve: These seats may be positioned further from the stage and have restricted views of some peripheral elements of the ballet.
D reserve: These seats are located in the extreme rear or sides of the theatre, and have a restricted view; however, the centre of the stage is still clearly visible.
E reserve/Restricted view: These seats have significant sightline restrictions and are recommended for a music-only experience.
Lost tickets may be resent by email.
Please contact the customer experience team to have your ticket resent to you. If you are not the original purchaser, please contact the Head Booker to have your accounts linked or the tickets resent to their email address. Please note that resending tickets by email will void any tickets that may have already been received or distributed and will not be accepted as a valid ticket for entry into performances/events.
Ticket holders who purchased through a venue box office or other booking agency should contact that agency to determine the procedure for lost tickets.
If a ticket sold at a concession price type is to be used by an attendee not eligible for the same concession, the difference between the ticketed concession and new rate must be paid by the ticketholder. If a full-priced ticket is to be used by a concession holder, the difference in price cannot be refunded.
This upgrade may be carried out in advance by contacting The Australian Ballet customer experience team on 1300 369 741 no later than 3pm the business day prior for performances on weekends, Wednesday matinees or Victorian public holidays, or 10am the day of for all other performances. Upgrades requested after this time can be completed at the venue box office from one hour prior to your performance subject to availability.
For full terms and conditions on upgrades, read our ticketing policies.
Single ticket purchases:
- $0 for online bookings
- $10 for phone bookings
- $0 for online bookings
- $12 for phone bookings
Ticket exchange fees:
- $0 for Season Package subscribers
- $10 per ticket for non-subscribers
Please note that additional upgrade fees may apply for change of city, venue or price reserve for all customers.
Third-party and venue tickets
As well as directly through The Australian Ballet, we also sell tickets to our Mainstage performances via approved Third-Party Agents and at our performance venues.
For queries or ticket change requests for tickets not purchased directly through The Australian Ballet, you must contact the company you originally purchased your tickets with to discuss what options are available to you.
For more information and to view our ticket resale policy, please view our ticketing policies.
Ticketing frequently asked questions
For single tickets, visit our FAQ page.
For Season Packages, visit our Season Packages FAQ page.