STAYING SAFE AT OUR STUDIOS
We're excited to be welcoming you back to the Primrose Potter Ballet Centre for classes in our studios!
To keep everyone COVID-safe, we've made some changes.
Anyone entering the Primrose Potter Ballet Centre must now check-in using the Service Victoria QR Code available at the sign-in desk. Once checked-in and you’ve marked your name off the roll, please head straight into the studio to get ready for class!
Please maintain a 1.5m distance from others where possible and follow all signage in the building.
Face masks are now mandatory within the Ballet Centre except for during your lesson. Please ensure you wear one when in the building, only taking it off once you have entered the studio and begun your class. At the conclusion of your class face masks must be worn again when exiting the studio. This restriction will be in place as advised by the Victorian Government.
While physical distancing is still required, teachers will not be doing any physical corrections.
Classes have been scheduled with a minimum 15 minute staggered entry and exit between each class and other activities in the Ballet Centre to minimise points of contact. We ask that you please only arrive within the 15 minutes before class to avoid crossover with other classes and not earlier.
What if I am sick on the day of my class?
If any of the following apply to you or any member of your booking party, you or they must not attend class:
- Required to self-isolate under laws aimed at reducing the spread of COVID-19
- Diagnosed as having COVID-19
- Experiencing any COVID-19 symptoms as identified by the Department of Health - including but not limited to fever, cough, sore throat, fatigue, shortness of breath, runny nose, or loss of taste or smell
- You or a member of your household has been in close contact with a confirmed case of COVID-19
If these apply to you or any member of your booking party, please notify our customer experience team on 1300 369 741, available Monday to Friday, 9am to 5pm (AEST).
If you are required to miss a class due to a COVID-19 related reason (detailed above), you are able to reschedule up until 5pm the business day before for Saturday classes and 2pm the day of for all weekday classes. This is subject to availability and strictly within the same series as your booking. If rescheduling your class is not suitable or applicable you can keep the value of the missed class on account to use as a credit towards any future purchases made through The Australian Ballet. You can also donate the cost of your class to The Australian Ballet, or request a refund.
Please contact our customer experience team on 1300 369 741 if you develop symptoms after these cut off times.
What if I am running late?
Please arrive on time as there is absolutely no late admittance. Due to COVIDSafe requirements there is a lockout once class has begun at its designated start time. As per our Step Inside Events Policy, late arrival may be treated as a forfeiting of participation in the event – The Australian Ballet takes no responsibility for causes of delays or lateness beyond the control of the company.
For more information:
For more information regarding the COVIDSafe Plan at The Primrose Potter Australian Ballet Centre, please read our Safety at the Venue page under 'COVID SAFE VENUES'
Please contact the customer experience team by calling 1300 369 741, available Monday to Friday, 9am to 5pm (AEST) or via our web form here