Season Packages

FAQs

  • What is a Season Package?

    A Season Package consists of three or more different ballets within the same season.  You may choose from either a Principal Package or a Create Your Own Package.

    Principal Package holders receive access to premium reserve seating for all performances and may purchase additional tickets before they go on sale to the general public. Principal Packages usually consist of every ballet in the season and you will be allocated the same seat for each performance year on year. 

    As a Create Your Own Package holder you can choose three to five different ballets on days that suit you. You can access premium reserve seating for select performances only and can purchase additional tickets before they go on sale to the general public. Seats in this package type are not renewable.

    Season Package holders, or subscribers, can access a range of benefits including discounted tickets to The Australian Ballet's performances, events and classes, 10% off Shop items and special offers from our partners throughout the year. 

  • How can I buy a Season Package?

    Season Packages can be purchased online at australianballet.com.au, on the phone by contacting our customer experience team on 1300 369 741 or by mailing in a booking form

  • When do Season Packages go on sale?

    The 2019 Season will be announced on Monday 24 September 2018, and Season Packages go on sale Wednesday 26 September 2018.

  • By what date do I need to renew?

     To retain their existing seating, Principal Package holders must renew their Season Packages by Friday 26 October 2018. Any seats that have not been renewed by that date will be released for sale to new subscribers.

  • Is it possible to choose my seat when I book my Season Package?

    We make every effort to accommodate seating requests. If you’re a new subscriber, you can choose your own seat online through our 'select your own seat' function (available on desktop and Android); alternatively, you can note your request on your booking form or make a request when you speak to our customer experience team on 1300 369 741.

    If you’re renewing your Season Package and wish to change your seat, you can submit a change request online, make a comment on your booking form or mention the request to our customer experience team when booking over the phone. If your change request is unable to be accommodated at the time of renewal, your request will be recorded and reassessed prior to the 2020 renewal period. In such instances, your current seats will be renewed in full without changes and we will contact you prior to the 2020 renewal period.

  • I have access requirements and need to sit in a specific area in the theatre, can you help?

    Yes. When booking your Season Package on australianballet.com.au, select access requirements from the special request drop down just prior to checkout. On the booking form, note your requirements in the comments field. You can also speak to our customer experience team on 1300 369 741 and select the Access line.

  • After I have purchased my Season Package, when should I expect to receive my tickets?

    Season Packages are posted from October onwards. Please allow up to 21 working days for dispatch from confirmation of order. While The Australian Ballet works to dispatch tickets and merchandise as soon as possible, all delivery timelines are guides only, and delivery dates may be subject to change. All orders are sent via standard post. Orders will be posted to the address nominated during purchase.

    Please note that if you have purchased a concession ticket, your tickets will not be posted until valid proof of concession has been received by by post or email to our customer experience team.

  • Can I use my tablet or smart phone to purchase a Season Package online?

    Yes. Our website is mobile- and tablet-friendly. Booking Season Packages on the go is quick and easy, and there are no booking fees. Please note the option to 'select your own seat' is currently only available on desktop and Android phones.

  • Do I need to pay a fee when purchasing a Season Package?

    Good news! If you purchase a Season Package online there are no transaction fees. 

    A transaction fee of $12 for Season Package purchases and $10 for most other ticket purchases will apply to bookings made through The Australian Ballet over the phone, via a booking form or in person at The Australian Ballet Box Office.

    Tickets to Step Inside events and classes will not incur a booking fee online or over the phone.

    Transaction fees cover the cost of service and delivery and will only be charged once per order, regardless of how many tickets you buy. You will always be notified of applicable fees prior to the completion of your order. Transaction fees are always subject to change. Different fees are applied by our partners' ticketing agencies and venue box offices.

  • How do I exchange a ticket?

    You may exchange tickets to all mainstage productions. Exchanges can only be made for performances within the same production, must be finalised at least 48 hours prior to the earliest performance and are always subject to availability.

    For subscribers, exchange fees of $4 per ticket and any upgrade costs may apply. For single-ticket buyers, an exchange fee of $15 per ticket and any upgrade costs may apply. All exchange enquiries can be directed to our customer experience team on 1300 369 741.

    Online Exchanges are coming soon.

  • What do I do if I can't attend my performance?

    Tickets to The Australian Ballet’s events and performances are non-refundable except in the case of a cancelled performance.

    If you are unable to attend your current performance The Australian Ballet is happy to exchange your ticket to another performance of the same production, subject to availability. Ticket exchanges must be completed a minimum of 48 hours prior to the performance.

    Alternatively, tickets that cannot be used may be donated back to The Australian Ballet and a tax receipt will be issued for the value of the ticket price. This can be claimed as a charitable donation. Tickets for donation must be returned to The Australian Ballet a minimum of 48 hours prior to the ticketed performance.

    To arrange a ticket exchange or donation please call our customer experience team on 1300 369 741.

  • Can I get a refund on my ticket?

    All sales for Season Packages and single tickets are final and refunds are not available once a booking has been completed, except in the case of a cancelled performance.  This is in line with the ticketing guidelines set by Live Performance Australia, the peak body for the live entertainment industry. To read the LPA ticketing code, visit liveperformance.com.au

  • What will be my 2019 subscriber benefits?

    Subscribers can access year-round discounts on additional tickets and receive a 10% discount on all Shop purchases as well as special offers from our corporate partners. Take a look at our subscriber benefits to see the goodies on offer.

  • I'm renewing my Principal Package in Melbourne. Why have some of my seats changed?

    As in 2018, the 2019 season contains some productions for which a larger orchestra pit is required. This may alter the position of your renewable seat(s) throughout the season. 

  • Who qualifies for concession pricing?

    We offer lower-priced tickets for Senior, Pensioner, Under 30 and Child (<18) concession holders. If booking a Season Package, a copy of the relevant proof of concession entitlement must be received by our customer experience team before tickets can be issued. View all concession price types

  • Why do you need a larger orchestra pit?

    In line with current health-and-safety standards, we need to expand the orchestra pit during certain large-scale productions so that the musicians’ hearing will be protected during periods of high noise levels. The expanded orchestra pit will also provide better sound quality for the audience. This results in rows A and B of the State Theatre, Arts Centre Melbourne being removed from the theatre.

  • I have lost my tickets, can you issue me duplicate tickets?

    The Australian Ballet does not reprint tickets once they have been sent. However, you are still able to attend the performance by heading to the venue box office at any time in the hour prior to your performance and requesting a Lost Ticket Voucher.

    Where the lost ticket is part of a group booking in one name, you will need to be able to provide the seat number if the tickets were not booked under individual names, or provide relevant information to staff on the counter to help them locate your ticket.

  • When do single tickets go on sale?

    Single tickets for the 2019 Season go on sale from November 2018 for select ballets and January 2019 for all remaining ballets. Update your email preferences in My Account to include 'News and Promotions' to ensure you receive on-sale notifications.

    Subscribers receive a significant discount on additional single tickets, and have exclusive access to a single ticket pre-sale.

  • How do I know if a ballet is suitable for my child?

    Every child is different, and whether they’re old enough to enjoy a performance depends on a range of factors, including how long they’re able to sit happily and quietly, the time of the show, and – most importantly – the type of ballet. Please visit our Children at the Theatre page for more information on mainstage performances, our ballet productions especially for children, and our babes-in-arms policy.

  • I am having trouble using your website e.g. booking online, downloading a brochure, donating online.

    If you are experiencing any difficulties with any part of our website, you can tell us about it online using the feedback form on the Contact Us page. If you need to speak with someone urgently, call our friendly customer experience team on 1300 369 741 Monday – Friday, 9am to 6pm, excluding Victorian public holidays.

  • How do I request a brochure, order form or booking guide?

    If you would like to request a Season Brochure pack, please submit an information request form. Alternatively, you can view a digital copy of our Season Brochure.

  • Can I pay for my Season Package in instalments?

    You may choose to spread the cost of your season package over several months. Instalment payments include a $12 postage and processing fee where applicable. If your payment can't be collected on the due dates, you'll be charged a $33 administrative recovery fee. 

    For the 2019 season the instalment dates are as follows:

    • 25% will be charged on receipt of booking
    • 25% 1 December 2018
    • 25% 1 February 2019
    • 25% 1 March 2019
  • Why are there different prices on weekends and opening nights compared to weeknights?

    In 2019, we are introducing a change to our pricing structure. Tickets to high-demand performances on Thursday, Friday, Saturday and opening nights will be priced differently from Monday, Tuesday, Wednesday night and mid-week matinee performances.

TERMS AND CONDITIONS

Tickets to The Australian Ballet’s events are sold by The Australian Ballet and third parties including ticketing agents and venue box offices. Tickets purchased through The Australian Ballet are subject to the terms and conditions on our Policies page. Tickets purchased through third parties are subject to the terms and conditions outlined by those parties, which may differ from The Australian Ballet policies.

Attendees must also abide by the terms and conditions of the venue in which the performance is held.

The Australian Ballet adopts the Live Performance Australia (LPA) Code of Practice for the Ticketing of Live Entertainment in Australia.

Visit our Policies page for The Australian Ballet ticketing policies.