What is a Season Package?
A Season Package consists of three or more different ballets within the same season. You may choose from either a Principal Package or a Create Your Own Package.
Principal Package holders receive access to Premium reserve seating for all performances and may purchase discounted additional tickets before they go on sale to the general public.Principal Packages usually include every ballet in the season and you can keep the same seats year on year.
Create Your Own Package holders can choose three to five different ballets for any performances within the season.. Create Your Own Packge holders can access Premium reserve seating for select performances only and can purchase up to two discounted additional tickets during the subscription purchase, and before they go on sale to the general public. Seats in this package are not renewable.
All Season Package holders, or subscribers, can access a range of benefits including discounted tickets to The Australian Ballet's performances, events and classes, 10% off Shop items and special offers from our partners throughout the year.
When do Season Packages go on sale?
The 2020 Season will be announced on Monday 23 September 2019.Season Packages go on sale Tuesday 24 September 2019.
By what date do I need to renew?
To retain their existing seating, Principal Package holders must renew their Season Packages by Friday 25 October 2019. Any seats that have not been renewed by that date will be released for sale to new subscribers.
Is it possible to choose my seat when I book my Season Package?
If you’re a new subscriber, you can choose your own seat online using our 'select your own seat' function (available on desktop and Android). If you are booking by mail or over the phone you can note your request on your booking form or make a request when you speak to our customer experience team.
If you’re a renewing subscriber and wish to change your seat, you can submit a change request online, make a comment on your booking form or mention the request to our customer experience team when booking over the phone. If your change request is unable to be accommodated at the time of renewal, your request will be recorded and reassessed prior to the 2021 renewal period. In such instances, your current seats will be renewed in full without changes and we will contact you prior to the 2021 renewal period.
I have access requirements and need to sit in a specific area in the theatre, can you help?
Yes. When booking your Season Package on australianballet.com.au, select Access Requirements from the special request dropdown just prior to checkout. On the booking form, you can note your requirements in the comments field. You can also speak to our customer experience team by calling 1300 369 741 and selecting the Access line option.
After I have purchased my Season Package, when should I expect to receive my tickets?
Season Packages are posted from October onwards. Please allow up to 21 working days for dispatch from confirmation of order. While The Australian Ballet works to dispatch tickets and merchandise as soon as possible, all delivery timelines are guides only, and delivery dates may be subject to change. All orders are sent via standard post without tracking, unless otherwise specified. Orders will be posted to the address nominated during purchase.
Please note that if you have purchased a concession ticket, your tickets will not be posted until valid proof of concession has been received via post or email by our customer experience team.
Can I use my tablet or smart phone to purchase a Season Package online?
Yes. Our website is mobile- and tablet-friendly. Booking Season Packages on the go is quick and easy, and there are no booking fees. Please note the option to 'select your own seat' is currently only available on desktop and Android phones.
Do I need to pay a fee when purchasing a Season Package?
Good news! If you purchase a Season Package online there are no booking fees.
A processing fee of $12 per order for Season Package purchases and $10 per order for most other ticket purchases will apply to bookings made through The Australian Ballet over the phone, via booking form or in person at The Australian Ballet Box Office.
Tickets to Step Inside events and classes will not incur a booking fee online or over the phone.
Processing fees cover the cost of service and delivery and will only be charged once per order, regardless of how many tickets you buy. You will always be notified of applicable fees prior to the completion of your order. Fees are always subject to change. Tickets purchased via the venue box office or through a verified third-party ticketing agency may be subject to different fees as applied by the ticket seller.
How do I exchange a ticket?
You can exchange tickets to all mainstage productions. Exchanges can only be made for performances within the same production, must be finalised at least 72 hours prior to the earliest performance and are always subject to availability.
If you are a subscriber, an exchange fees of $4 per ticket and any upgrade costs will apply for any exchanges arranged over the phone or in person at The Australian Ballet Box Office. Subscribers can exchange online with no fees via Online Exchanges. Upgrade costs will still apply.
If you are a single ticket buyer, an exchange fee of $15 per ticket and any upgrade costs will apply.
You can arrange a ticket exchange over the phone by calling our customer experience team on 1300 369 741 or online via Online Exchanges.
What do I do if I can't attend my performance?
Tickets to The Australian Ballet’s events and performances are non-refundable except in the case of a cancelled performance.
If you are unable to attend your performance The Australian Ballet is happy to exchange your ticket to another performance of the same production, subject to availability. Ticket exchanges must be completed a minimum of 72 hours prior to the performance.
Alternatively, tickets that cannot be used may be donated back to The Australian Ballet and a tax receipt will be issued for the value of the ticket price. This can be claimed as a charitable donation. Tickets for donation must be returned to The Australian Ballet a minimum of 72 hours prior to the ticketed performance.
To arrange a ticket exchange or donation please call our customer experience team on 1300 369 741 or head to our Online Exchanges page.
Can I get a refund on my ticket?
All sales for Season Packages and single tickets are final and refunds are not available once a booking has been completed, except in the case of a cancelled performance. This is in line with the ticketing guidelines set by Live Performance Australia, the peak body for the live entertainment industry. To read the LPA ticketing code, visit liveperformance.com.au
I'm renewing my Principal Package in Melbourne. Why have some of my seats changed?
Since 2018, our Melbourne season contains some productions for which a larger orchestra pit is required. This may alter the position of your renewable seat(s) throughout the season.
Why do you need a larger orchestra pit?
In line with current health-and-safety standards, we need to expand the orchestra pit during certain large-scale productions so that the musicians’ hearing will be protected during periods of high noise levels. The expanded orchestra pit will also provide better sound quality for the audience. This results in rows A and B of the State Theatre, Arts Centre Melbourne being removed from the theatre.
Who qualifies for concession pricing?
We offer lower-priced tickets for Senior, Pensioner, Under 30 and Child (<18) concession holders. If booking a Season Package, a copy of the relevant proof of concession entitlement must be received by our customer experience team before tickets can be issued. View all concession price types
I have lost my tickets, can you issue me duplicate tickets?
The Australian Ballet does not reprint tickets once they have been sent. However, you are still able to attend the performance by heading to the venue box office at any time in the hour prior to your performance and requesting a Lost Ticket Voucher.
Where the lost ticket is part of a group booking in one name, you will need to be able to provide the seat number if the tickets were not booked under individual names, or provide relevant information to staff on the counter to help them locate your ticket.
When do single tickets go on sale?
Single tickets for the 2020 Season go on sale from November 2019 for select ballets and January 2020 for all remaining ballets. Update your email preferences in My Account to include 'News and Promotions' to ensure you receive on-sale notifications.
Subscribers receive a significant discount on additional single tickets, and have exclusive access to a single ticket pre-sale.
How do I know if a ballet is suitable for my child?
Every child is different, and whether they’re old enough to enjoy a performance depends on a range of factors, including how long they’re able to sit happily and quietly, the time of the show, and – most importantly – the type of ballet. Please visit our Children at the Theatre page for more information on mainstage performances, our ballet productions especially for children, and our babes-in-arms policy.
I am having trouble using your website e.g. booking online, downloading a brochure, donating online.
If you are experiencing any difficulties with any part of our website, you can tell us about it online using the feedback form on the Contact Us page. If you need to speak with someone urgently, call our friendly customer experience team on 1300 369 741 Monday – Friday, 9am to 6pm, excluding Victorian public holidays.
How do I request a brochure, order form or booking guide?
Can I pay for my Season Package in instalments?
You may choose to spread the cost of your season package over several months. Instalment payments include a $12 postage and processing fee where applicable. If your payment can't be collected on the due dates, you'll be charged a $33 administrative recovery fee.
For the 2020 season the instalment dates are as follows:
- 25% will be charged on receipt of booking
- 25% 1 December 2019
- 25% 1 February 2020
- 25% 1 March 2020
Why are there different prices on weekends and opening nights compared to weeknights?
In 2019, we introduced a change to our pricing structure. Tickets to high-demand performances on Thursday, Friday, Saturday and opening nights will be priced differently from Monday, Tuesday, Wednesday night and mid-week matinee performances.
What is the Sydney Opera House security fee?
In 2018, the Sydney Opera House introduced enhanced procedures to ensure the safety and security of audiences, including bag checks and electronic screening. From 2020 the Sydney Opera House will charge for this security screening, resulting in a slight increase in ticket costs of up to $2.50 (inc GST) per ticket.
TERMS AND CONDITIONS
Tickets to The Australian Ballet’s events are sold by The Australian Ballet and third parties including ticketing agents and venue box offices. Tickets purchased through The Australian Ballet are subject to the terms and conditions on our Policies page. Tickets purchased through third parties are subject to the terms and conditions outlined by those parties, which may differ from The Australian Ballet policies.
Attendees must also abide by the terms and conditions of the venue in which the performance is held.
The Australian Ballet adopts the Live Performance Australia (LPA) Code of Practice for the Ticketing of Live Entertainment in Australia.
Visit our Policies page for The Australian Ballet ticketing policies.