Season Packages

FAQ

Purchasing Season Packages

What is a Season Package?
A Season Package consists of two or more different ballets within the same season.  You may choose from either a Principal Package or a Create Your Own Package.  

Principal Packages:
Principal Packages let you access premium seating and keep the same seats year after year with a fixed date package. 2022 Principal Packages include tickets to all new 2022 productions. 2022 Principal Packages do not include tickets to ballets postponed from 2021.

Create Your Own Packages:
Create Your Own Packages are perfect for those who want the flexibility to choose any three or more ballets across the year, with the seats and dates that suit you best. Premium reserve seating is available only for select performances. Seats in this package are not renewable.  

What are the subscriber benefits in 2022?
Take a look at our Subscriber Benefits to see the goodies on offer.
 

When do Season Packages go on sale?
The 2022 Season will be announced on Tuesday 26 October 2021. Season Packages go on sale Wednesday 12.01am 27 October 2021
 

I have tickets carried over for ballets postponed from 2021 into 2022. How can I renew my Principal Package for 2022?
Some of our 2022 ballets are performances postponed from 2021. If you purchased these 2021 ballets and chose to retain your tickets, your seats are already secure for these ballets. You can check your tickets by visiting My Account and clicking My Tickets

Principal Package holders can renew a 2-ballet Principal Package in Melbourne or a 3-ballet Principal Package in Sydney which only includes the new programs for 2022. Principal Packages must be renewed in order to retain seats for future seasons. You are welcome to add any additional tickets for the postponed 2021 productions onto your package.


I have tickets carried over in my Choose Your Own Package for ballets postponed from 2021 into 2022, and only want to add one or two more ballets. How can I do this?
Unfortunately, this is not available as an option. For a Create Your Own Package, you need to select a minimum of 3 ballets.

Alternatively, you can purchase a Principal Package which includes the new programs for 2022. You can also add our season to your calendar to be notified when tickets for individual ballets go on sale later this year.


Why can’t I purchase tickets to individual ballets? 
Ballets are currently only available as part of a Season Package.


I have tickets carried over for ballets postponed from 2021 into 2022, but I can’t see them in My Packages. Where have they gone?
Visit My Account and click My Tickets to view tickets for postponed productions.
 

I have tickets carried over for ballets postponed from 2021 into 2022. Do I still need to renew my Principal Package?
Yes, you need to renew your package for 2022 to retain your seats for future seasons. To renew your package, log in to your account and go to My Packages.
 

When do additional tickets go on sale for subscribers?
Additional tickets for the 2022 Season will go on sale on 8th December 2021. 2022 Season Package holders will get priority access before this date. Ensure that your contact details are up to date in My Account to receive a notification from us when these become available. 
 

How do I request a 2022 Season Brochure? 
View a digital copy of our 2022 Season Brochure.
If you would like to request a Season Brochure pack in the mail, please submit an information request form.
 

How can I buy a Season Package?
Season Packages can be purchased online at australianballet.com.au or over the phone by contacting our customer experience team on 1300 369 741.
Please note, printed booking forms are no longer available and we cannot accept bookings via mail.
For more details, view a copy of our Booking Information Guide for Melbourne or Sydney.
 

Do I need to pay a fee when purchasing a Season Package?
Good news! If you purchase a Season Package online there are no booking fees.   
A processing fee of $12 per order for Season Package over the phone with The Australian Ballet. 
Processing fees cover the cost of service and will only be charged once per order, regardless of how many tickets you buy. 
 

Can I pay for my Season Package in instalments? 
Yes. You may choose to spread the cost of your Season Package across four equal payments. Each instalment will be 25% of the order total including the $12 processing fee where applicable.  
View our Payment Options page for instalment dates for our 2022 season.
Full payment must be completed before your first performance to avoid ticket cancellation. 
 

Who qualifies for concession pricing?
We offer lower-priced tickets for Senior, Pensioner, Under 30 and Child (<18) concession holders. When booking a Season Package, a copy of the relevant proof of concession entitlement must be received by our customer experience team before tickets can be issued. View all concession price types.
 

How do I know if a ballet is suitable for my child?
Visit our Children at the Theatre page for details on the suitability of our ballet productions for children, current policies for children in the theatre and our babes-in-arms policies.
 

Can I use my tablet or smartphone to purchase a Season Package online?
Yes. Our website is mobile- and tablet-friendly. Booking Season Packages on the go is quick and easy, and there are no booking fees.
Please note the option to 'select your own seat' is not available using Firefox but is available on other desktop and Android devices.
 

When will I receive the merchandise I purchased with my Season Package?
While The Australian Ballet works to dispatch merchandise as soon as possible, all delivery timelines are guides only, and delivery dates may be subject to change. All orders are sent via standard post without tracking unless otherwise specified. Orders will be posted to the address nominated during purchase. 
For estimated delivery times, please visit our Policies page.


I’m experiencing web issues.
Try clearing your cache and history, then refresh the page. If you continue to experience issues, please submit an online enquiry or call our customer experience team on 1300 369 741, Monday – Friday, 9am – 5pm, excluding public holidays

Seating

What date do I need to renew my Principal Package by to keep my seats? 
To retain their existing seating, we have extended the renewal period for Principal Package holders to Monday 29 November 2021. Any seats that have not been renewed by that date may be released for sale to new subscribers. 
 

Is it possible to choose my seat when I book my Season Package?
If you’re a new subscriber, you can choose your own seat online using our 'select your own seat' function (available on desktop and Android devices). If you are booking over the phone you can make a request when you speak to our customer experience team.  
If you’re a renewing subscriber and wish to change your seat, you can submit a change request online or mention the request to our customer experience team when booking over the phone. Your request will be recorded and assessed prior to the 2023 renewal period. 
Your current seats will be renewed without changes and we will contact you prior to the 2023 renewal period. 
 

I have access requirements and need to sit in a specific area in the theatre, can you help?
We have a dedicated accessibility phone line on 1300 367 741 you can call to discuss what options are available to you. 
Alternatively, you can select Access Requirements from the special request drop-down prior to checkout when booking your Season Package online and a member of our customer experience team will contact you to confirm your request.     
 

What is the difference between the various seating reserves?
For full details on our different seating reserves at our performance venues, visit our Ticket Info page.
 

I'm renewing my Principal Package in Melbourne. Why have some of my seats changed?
To retain your seats from 2021, you must renew your package via My Packages. Purchasing a new season package will allocate you other seats that are available in the theatre. 

In 2022, to optimise the sound produced by the orchestra and to safeguard the health and safety of our musicians, a larger orchestra pit will be required for all productions held at the State Theatre, Arts Centre Melbourne. To accommodate this change, rows A & B in the stalls will be removed from the State Theatre. Alternative seating will be provided to subscribers who normally sit in these locations.
 

What if I need to skip a year of my Season Package subscription?  
Principal Package subscribers who have held their package for five consecutive years or more are able to take a year’s break or drop any number of ballets from their Season Package, and The Australian Ballet will take reasonable endeavours to allocate the same seats the following year.
The Ballet Holiday option is only available for one year in every six. Ballet Holidays must be arranged via The Australian Ballet customer experience team. 
 

What if I need to make a change to my Season Package? 
Changes to series, seating reserve, and seating allocation are subject to availability for renewing Principal Package subscribers.
Change requests will be assessed processed in order of receipt for the 2023 season prior to the renewal period. Your current seats will be renewed without changes and The Australian Ballet will contact you prior to the next year's season announcement if your change can be accommodated. 
 

Will you need to socially distance my seats? 
Your 2022 season package seating will be available to renew in a standard theatre setting. If social distancing is required based on Government directives your seats will be subject to change and you will be notified as soon as possible prior to the production.
See our COVID Safe Ticketing Procedures on our COVID-19 Ticketing Policy page for further information. 
 

If my seats need to change due to social distancing, will I still keep my seat for future seasons? 
Your original 2022 package seats will be available for renewal from 2023 onwards. Any upgrade or change requests will be assessed prior to this renewal period. 

Tickets

When will I receive my Season Package tickets?
Season Package tickets will be sent via email from two weeks prior to the Opening Night of each production.  
If you have purchased a concession ticket, your tickets will not be sent until valid proof of concession has been received via email by our customer experience team. 
 

How do I exchange a ticket to another performance date?
Exchanges for 2022 mainstage productions performed in the Sydney Opera House or Arts Centre Melbourne will be available from 30 November 2021
For full details on how to exchange tickets, visit our Ticket Info page. 


I have unused Program and Parking Vouchers from 2020 and 2021, can I still use these?
All unused Program Vouchers and Parking Vouchers purchased in 2020 and 2021 have been extended be single-use until 31st December 2022. 
For terms and conditions on Ancillary items, read our Policies page.
 

What do I do if I can't attend a performance?
Tickets to The Australian Ballet’s events and performances are non-refundable except in the case of a cancelled performance or in line with our COVID-19 Ticketing Policy.  
If you are unable to attend your performance The Australian Ballet is happy to exchange your ticket to another performance of the same production, subject to availability. 
Alternatively, tickets that cannot be used may be donated back to The Australian Ballet and a tax receipt will be issued for the value of the ticket price. 
For terms and conditions on ticket exchanges and donations, read our Ticketing Policies
 

I have lost my tickets, can you issue me replacement tickets?
Yes, replacement tickets can be sent via email. Once a ticket has been re-issued, the original tickets will become void and will no longer gain you entry when presented at the venue. 
If you did not originally purchase the ticket yourself and you are not a registered Co-Subscriber you will need to contact the Head Subscriber to arrange a ticket resend. 
To arrange replacement tickets, please contact our customer experience team. 
 

Can I get a refund on my ticket?
Tickets to The Australian Ballet's events and performances are non-refundable except in the case of; a cancelled performance, for instances outlined in the (LPA) Live Performance Australia agreement or our COVID-19 Ticketing Policy.
For full terms and conditions on refunds, read our Ticketing Policies

TERMS AND CONDITIONS

For detailed Season Packages terms and conditions, visit our Policies page.

Season Package holders must also abide by the terms and conditions of the venue in which their performances are held:

Arts Centre Melbourne
​Sydney Opera House

More Questions?

View our Ticket Info page.

If the above did not answer all of your questions, please get in touch via Contact Us or by calling our Customer Experience team on 1300 369 714, Monday-Friday, 9am-5pm AEST, excluding public holidays.