Season Packages FAQs

  • What is a Season Package?

    There are two types of Season Packages. A Principal Package includes all the ballets in a series and a Create Your Own Package consists of 3 or more ballets that you hand-pick. Once you purchase a Season Package you are a Subscriber to The Australian Ballet, and eligible for a whole range of benefits and perks.

  • How can I buy a Season Package?

    Our 2017 Season is announced on Tuesday 27 September 2016. Season Packages are on sale from Wednesday 28 September 2016. Packages can be purchased on this website, on the phone by contacting our Customer Services Team on 1300 369 741 or by mailing in a booking form. 

  • When do Season Packages go on sale?

    The 2017 Season is announced on Tuesday 27 September 2016, and Season Packages go on sale 9am Wednesday 28 September 2016.

  • By what date do I need to renew?

    The deadline for existing Principal Subscribers to renew their Packages (and thus keep their seats) is 5pm on Friday 28 October. Any seats that have not been renewed by that date will be released for sale to new Subscribers.

  • Is it possible to choose my seat when I book my Season Package?

    We make every effort to accommodate seating requests. If you’re a new Subscriber, you can choose your own seat online through our “select your own seat” function (available on desktop and tablet, coming soon to mobile); you can also note your request on your booking form or when you speak to our one of our Customer Service Assistants (1300 369 741).

    If you’re renewing your Season Package and wish to change your seat, you can submit a change request online, make a comment on your booking form or mention the request to a Customer Service Assistant when booking over the phone. Please note, we cannot guarantee that we will be able to fulfil your request, so you will be charged for renewing your original Package seats until we confirm that we can accommodate your change.

  • I have special access requirements and need to sit in a specific area in the theatre, can you help?

    Yes. When booking your Season Package, note your requirements in the comments field on your booking form, or in the comments box when booking online. You can also speak to our Customer Services Team on 1300 369 741.

  • After I have purchased my Season Package, when should I expect to receive my tickets?

    Season Packages are posted from October onwards. Please allow up to 21 working days for dispatch. While The Australian Ballet works to dispatch tickets and merchandise as soon as possible, all delivery timelines are guides only, and delivery dates may be subject to change. All orders are sent via standard post. Orders will be posted to the shipping address nominated during purchase.

  • Can I use my tablet or smart phone to purchase a Season Package online?

    Yes. Our website is mobile- and tablet-friendly, and booking Season Packages on the go is quick and easy. Please note the option to "select your own seat" on a map is currently only available on desktop and tablet (coming soon to mobile).

  • Do I need to pay a fee when purchasing a Season Package?

    Good news! If you purchase a Season Package on our website, we'll waive all transaction fees. 

    Otherwise, transaction fees apply to most ticket purchases and events. Transaction fees cover the cost of service and delivery and will only be charged once per order, regardless of how many tickets you buy. You will always be notified of applicable fees prior to the completion of your order.

    Transaction fees vary based on how you purchase your ticket. A fee of $12 applies if purchasing over the phone. Different fees are applied by our partner ticketing agencies.

  • How do I exchange a ticket?

    Subscribers may exchange their tickets to all mainstage productions. Exchanges cannot be guaranteed for additional-ticket purchases, though we will endeavour to accommodate any requests.

    Exchanges can only be made for performances in the same state. They must be finalised at least five days prior to the performance originally booked, and are always subject to availability. Exchange fees and upgrade costs may apply. Exchange enquiries can be made through the website, or directed to 1300 369 741.

  • Can I get a refund or swap my tickets?

    There is no refund available on any tickets. Ticket exchanges are available only to Subscribers – this is one of the major benefits of purchasing a Package.

    If you are unable to attend a performance, you can donate the ticket back to The Australian Ballet, thus turning it into a tax-deductible item. To donate a ticket, please call our Customer Services Team on 1300 369 741.

  • What is the policy on refunds?

    We follow ticketing guidelines set by Live Performance Australia, the peak body for the live entertainment industry. All sales for Season Packages and single tickets are final and refunds are not available once a booking application has been received. Season Packages cannot be used in conjunction with any other offer, discount or promotion. To read the LPA ticketing code, visit liveperformance.com.au

  • What will be my 2017 Subscriber benefits?

    Our partners offer Subscribers a range of year-round benefits, which vary from season to season. Take a look at our 2016 Subscriber Benefits to get a sense of the goodies on offer.

  • Who qualifies for a Concession, Seniors or Youth/Under 30 discount?

    We offer further discounts on Season Packages to people who hold a government-issued Pensioner Concession card, a DVA Health Card or a government-issued Seniors Card. (Seniors Business Cards are not accepted). The card number must be provided at the time of booking. People under 30 years of age also receive a further discount for selected performances; they must present ID showing age when booking. If booking online, by post or by phone, a copy of the ID must be received by our Customer Service Team before tickets can be issued. 

  • I have lost my tickets, can you issue me duplicate tickets?

    In most cases The Australian Ballet or venue can issue a replacement Lost Ticket Voucher, but we will ask you to confirm the basic details of the booking in order to do this. Please contact us as on 1300 369 741 as soon as you realise you have misplaced your tickets, or visit the venue box office on the day of your performance from one hour prior to the commencement of the ballet.

    Where the lost ticket is part of a group booking in one name, you will need to be able to provide the seat number, if the tickets were not booked under individual names, or provide relevant information to staff on the counter to help them locate your ticket.

  • When do single tickets go on sale?

    Single tickets will go on sale to the general public in early February 2017. Sign up to get news of the exact date.

    Subscribers receive a significant discount (up to 40%) on single tickets, and have exclusive access to a single ticket pre-sale.

  • How do I exchange my ticket if I am a Subscriber?

    Subscribers may exchange their tickets to all mainstage productions. Exchanges cannot be guaranteed for other ticket purchases, though we will endeavour to accommodate requests.

    Exchanges can only be made for performances in the same state. They must be finalised at least five days prior to the performance originally booked, and are always subject to availability. Exchange fees and upgrade costs may apply. All exchange enquiries can be directed to 1300 369 741.

  • How do I know if a ballet is suitable for my child?

    Every child is different, and whether they’re old enough to enjoy a performance depends on a range of factors, including how long they’re able to sit happily and quietly, the time of the show, and – most importantly – the type of ballet. Please visit our Children at the Theatre page for more information on mainstage performances, our ballet productions especially for children, and our babes-in-arms policy.

  • I am having trouble using your website e.g. booking online, downloading a brochure, donating online.

    If you have any issues with any part of our website, you can tell us about it online, using the feedback form on our Contact Us page. If you need to speak with someone urgently, call our friendly Customer Services Team on 1300 369 741.

  • Why does my Sydney package include the Capitol Theatre?

    Between May and December 2017 the Joan Sutherland Theatre at the Sydney Opera House will be closed to enable important work to upgrade theatre machinery. This essential work will ensure that the theatre is equipped to meet the needs of the future. As a result of the closure of the Joan Sutherland Theatre during this period, The Australian Ballet’s Summer Season in November and December 2017 will take place in the majestic Capitol Theatre. 

  • Why is The Sleeping Beauty not included in my Sydney Season Package?

    We are presenting an encore season of our smash-hit production of The Sleeping Beauty in 2017. Due to a limited number of performances in the Capitol Theatre, we are offering the season as an optional extra to your Season Package in 2017. Please book early to secure the best possible seats. If you have special access requirements or questions about seating, please contact our Customer Services Team on 1300 369 741.

  • Why is Symphony in C only offered to Melbourne Subscribers?

    Our Symphony in C program premiered as a Sydney-exclusive season in 2016. In 2017, we'll be sharing the program with our Melbourne audiences. 

  • How do I request a brochure, order form or booking guide?

    If you would like to request a 2017 Season Brochure pack, please submit an information request form. Alternatively, you can view a digital copy of our 2017 Season Brochure.

  • Can I pay for my 2017 Season Package in instalments?

    The Australian Ballet offers flexible payment options so you can secure your seats today and pay in four easy credit card instalments over the course of the year. The first instalment will be charged on receipt of your Subscription, the second instalment on 27 January 2017, the third instalment on 27 April 2017 and the fourth and final instalment on 27 July 2017. If your payment can't be collected on the due dates, you'll be charged a $30 administrative recovery fee. Instalment payments can only be made on one credit card as four equal payments per booking.

TERMS AND CONDITIONS

Tickets to The Australian Ballet’s events are sold by The Australian Ballet and third parties including ticketing agents and venue box offices. Tickets purchased through The Australian Ballet are subject to the terms and conditions on our Policies page. Tickets purchased through third parties are subject to the terms and conditions outlined by those parties, which may differ from The Australian Ballet policies.

Attendees must also abide by the terms and conditions of the venue in which the performance is held.

The Australian Ballet adopts the Live Performance Australia (LPA) Code of Practice for the Ticketing of Live Entertainment in Australia.

Visit our Policies page for The Australian Ballet ticketing policies.